AutoZone Auto Parts

Reviews

• BT

  Brittney Torres

  Feb 24, 2026
  1.0
  Horrible auto zone probably one of the worst ones I've been too! Super rude staff! Came in bought a hitch for my car in cash the hitch unfortunately did not fit, I came back to return it a couple days later. When I get to the store they tell me I couldn't return the hitch because it had already been returned, not sure how it the part was in my hands. I paid in cash and they did not want to return my money! Then I asked if I supposedly came in and returned it where was the proof of that on the cameras? How would I have the part if it had been returned already? This is ridiculous, this is a scam they do behind the counter where they probably sneak the cash into their pockets, be careful buying in cash in this store!
• JT

  jayleigh totten

  Feb 24, 2026
  5.0
  Danielle truly helped me so very much!!! She cares!!! Very appreciative of her!!!!
• DH

  digi haun

  Feb 8, 2026
  5.0
  Dear Miss Deborah, I would like to express my sincere gratitude for your exceptional customer service. Your assistance has saved me a significant amount of time and money. I was able to resolve the issue with the incorrect part promptly and efficiently. Your financial expertise ensured that I was compensated fairly for the inconvenience caused. Additionally, you provided me with guidance on how to proceed if I need to purchase a different part in the future. This proactive approach has eliminated the need for lengthy banking processes. Your exceptional service has made me feel valued and appreciated. I highly recommend your store and would eagerly seek your assistance again in the future. Thank you once again for your outstanding service.
• LA

  Lital Asher

  Feb 7, 2026
  5.0
  Outstanding service thanks to Mel. I came in with for check engine light diagnosis. Mel was incredibly kind, patient, and helpful from start to finish. He took the time to diagnose the issue, clearly explained what was going on, and installed a new gas cap quickly and professionally, all with a smile. The whole experience was easy, stress-free, and genuinely pleasant. Superb customer service beyond anything I expected. Mel is a real asset to the store!
• MP

  Matthew Potter

  Jan 24, 2026
  1.0
  Horrible customer service. Bought an oil filter for my 2019 Chevy Sonic in advance at a different store. Went to try to put it in and it was the wrong filter. I went to return it this location and spoke with Deborah G who had a very snarky attitude from the beginning. Long line of customers waited at least 15 minutes in line, then when it was my turn, I waited to be called over while Deborah G joshed around with her coworkers. I put the oil filter that I had just tried to put in the car on the counter. She steps back and turns her head sideways and looks at the part as if it had some disease or a foreign object and asked "what is that" with attitude. I said I would like to return it as it was not the right filter. She asked me for the receipt, and I told her that I did not have the receipt becuase I had bought it maybe a month ago (Well within the 90 day return window) as I had previously returned items at AutoZone with just my credit card. Deborah insisted that I had to have a receipt. She said I had to call the customer service number in order to get a return. I will not be using AutoZone any more after the way I was treated and the absolute horrible experience. I previously ordered parts online from Amazon and when I needed to return them, they have at times told me just to keep it and still refunded my money. I will be ordering my car parts from Amazon in the future.

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