Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 821 Towne Center Dr in Poinciana offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.0
736 reviews
5 stars
404
4 stars
147
3 stars
61
2 stars
35
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being rude and unknowledgeable.
Staff Knowledge
Several customers noted that some staff members lacked knowledge about products and services, leading to frustration and dissatisfaction.
Store Experience
Customers reported issues with long wait times and poor line management, which negatively impacted their shopping experience.
Positive Interactions
Despite some negative experiences, many customers highlighted specific employees who provided exceptional service and went above and beyond to assist.
Product Availability
Customers expressed frustration over the store being frequently out of stock on needed items, leading to wasted trips.
- KVK Vargas3 days ago5.0Go here for your parts
- JHJay HNov 15, 20251.0Was told to return for my air filter and it’s been 3 weeks haven’t received a call and keep getting the run around from the employees like I’m lying or something when everything is there in the computer i got so frustrated I walked out of the store today and will not be returning
- KCKen CarpenterOct 23, 20252.0Disappointing! Techs are not very knowledgeable in detecting a bad battery.
- CTCashay ThelismaSep 21, 20255.0I had an amazing experience with Jeremiah at AutoZone! He was very informative and took the time to explain everything I needed to know about my car. He even helped me change my battery terminal and made sure I understood the process. Jeremiah went above and beyond with his customer service, and I honestly believe he deserves a store manager position. Because of his help, I’ll definitely be coming back here all the time.
- BPBritney PopeSep 19, 20251.0Language barrier why have women work there that can't really assist with customers needs! Store associate wasn't knowledgeable about store products for vehicle. The Spanish lady with the glasses told me nobody here to help take your car to the mechanic! Store associates were also not very welcoming and unprofessional! Did not acknowledge the customer and they actually looked at me as if I had disturbed them from what looked like they were doing nothing!
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What services does Advance Auto Parts at 821 Towne Center Dr offer for car batteries?
We offer free battery installation with purchase, free battery testing, and recycle old batteries for free. We also sell a wide range of replacement batteries.
Can Advance Auto Parts install windshield wipers purchased from the store?
Yes, we will install windshield wipers for free with purchase, though exclusions may apply.
Does Advance Auto Parts provide engine code scanning services?
Yes, our Team Members can scan engine codes for you free of charge, subject to exclusions.
What are the payment options available at Advance Auto Parts?
We accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Advance Auto Parts offer curbside pickup?
Yes, curbside pickup is available at this location for your convenience.
What are the business hours for Advance Auto Parts in Poinciana?
We are open Monday through Saturday from 7:30 AM to 9:00 PM, and Sunday from 9:00 AM to 7:00 PM.
Which nearby places can customers visit before or after shopping at Advance Auto Parts?
Customers can visit Poinciana Produce supermarket for groceries, Benny's Styles Barber Shop for grooming, or the Osceola County Tax Collector for local government services, all located nearby.
How can nearby transportation or service locations benefit visitors to Advance Auto Parts?
Nearby UPS Access Point locations provide convenient shipping and delivery services, while Tire Kingdom offers automotive maintenance and tire services, making it easier to manage vehicle needs in one area.
Are there financial services close to Advance Auto Parts for customers who may need them?
Yes, Bank of America is nearby, offering banking and financial services to customers visiting the area.
Does Advance Auto Parts recycle automotive materials?
Yes, the store recycles used motor oil and car batteries at no extra charge, with some exclusions.