Enterprise Rent-A-Car

Reviews

• VV

  vikram v

  Feb 23, 2026
  1.0
  Unprofessional, misleading, and inappropriate conduct – Enterprise Plant City, FL Timeline & context: • Feb 16, 2026: Reserved a 6-seater/minivan via Costco Travel (Confirmation #1394074909). This was the only nearby location offering a 6-seater, which I needed to pick up my family arriving from India to Orlando on Feb 20 at 8:00 AM with five 50-lb bags. • Feb 17, 2026: Received a phone call from Michael at Enterprise confirming the reservation. • Feb 19, 2026 (~4:45 PM): Arrived early for my 5:30 PM pickup. At the branch, a representative showed me a black 7-seater, said it was available, and I agreed. While paperwork was being processed, he suddenly claimed the vehicle had “safety issues” and refused to rent it to me. Immediately after this, I observed the representative whisper to another employee, after which the second employee drove the same black vehicle to a different parking lot, out of my direct view. Shortly afterward, I personally saw that same vehicle being assigned to another customer. When I questioned this contradiction, staff avoided answering and contradicted each other. While I was waiting outside for my neighbor to pick me up (since I was left without a vehicle), the same representative approached me and made personal statements in front of my wife, including: “Last time you came here, you disrespected one of my colleagues,” and “You will never get a car at this Enterprise location.” These statements were false, inappropriate, and felt like a personal character attack, made only after I questioned why the same vehicle was rented to someone else. My last visit months earlier was only a key drop-off, and this employee was not even present at that time. My wife was shocked by this behavior. Impact: Because I was left without a vehicle despite a confirmed reservation and with all Enterprise locations closing, I had to urgently call my neighbor to pick me up that evening. I also had to request his help again the next morning to drive to the airport, using two separate cars to pick up my family and their luggage — something this reservation was specifically meant to avoid. Another customer even offered to give up her 7-seater due to my situation, but staff refused. I have video and audio evidence of this incident. This experience was extremely disappointing and unprofessional. After being disrespected and misled, I personally feel I should never return to this location. I would not recommend this branch.
• EA

  EZEE AutoGlassRepair

  Feb 19, 2026
  5.0
  I had an amazing experience with Mike,Tiwan and debo. The guys were quick and very kind. Easy rental experience. Thank you guys! We will absolutely be back soon for another family trip rental.
• AF

  Anselma Fernandez

  Jan 29, 2026
  5.0
  Plant city location has great customer service.
• FF

  Finesse Fine

  Jan 23, 2026
  5.0
  Wow! Great place, staff, and service!! I enjoyed the heck out of that Mojave!!! 😉 Thanks again.
• AT

  Antoine Thompson

  Jan 8, 2026
  5.0
  This agency in Plant City, FL was extremely helpful, professional, and courteous. Even my rental was 3 hours late I was taken care of in a very helpful manner. Getting an extension to my rental was painless. These guys are great. Would recommend them 10 times over. Will rent from them again. Keep up the good work.

Frequently Asked Questions About Enterprise Rent-A-Car