Pete Moore Chevrolet, INC.

Reviews

• NP

  Nick P

  2 days ago
  1.0
  I recently negotiated the purchase of a vehicle with this dealership entirely remotely, as I live 1.5 hours away. During negotiations, a manager sent me a signed offer document via text message with an agreed upon price. I accepted the offer in writing via text. Shortly after accepting, the salesperson texted me saying someone else was looking at the same vehicle — while I was actively in the middle of our deal. They then went completely silent and stopped responding to my texts. When I informed them I would be reporting their conduct to the Florida DHSMV and the Florida Attorney General's Consumer Protection Division, a manager finally called me back — four hours later. The manager was immediately defensive. When I raised the signed offer document, he claimed that because the zoomed-in photo shared via text didn't show a VIN number, it may have been for a different vehicle. I called his bluff and said fine — then I'll come in and take delivery of whichever vehicle I negotiated on. He had no answer. Then he said he will refuse service to me as their right as a business. When I asked for his name, he told me 'me.' He refused to identify himself. What this dealership did is deceptive, unprofessional, and potentially illegal under Florida contract law. A signed offer transmitted in writing and accepted via text is a binding commitment. They do not take it seriously and showed zero accountability. If you don't want to be misled, have your time wasted, or get scammed — go somewhere else. There are plenty of dealerships in the Pensacola area that will treat you with basic respect and honor their word.
• MH

  Michael Howard

  4 days ago
  1.0
  Make sure if you buy a used work vehicle do your homework. Ask for a bookout sheet. Make sure you find out about the inspection and Maintenance Info. Do not get so excited that you over look the small stuff. I bought 2 used transit vans at the same time a 2015 and 2021 Ford transit. Both with low miles. We were building our Fleet Vans for restoration business, we were not planning on putting the vehicles into commission until we got them wrapped with our logo. Unfortunately, I had gotten sick for a few months and in between work slowing down and not being able to find the right employees to drive them. We had only drove them around locally one less than 800 miles and one a little over 1,200 in ten months. Basically driving them a few times a week to take the kids to school just to keep them up and running good without having them sit. Long story short the 2015 Transit needs a $5800 timing kit and it has been sitting at the dealership for going on 7 weeks I never heard a word in the first month. I called one time and asked what's going on and the service lady told me, we haven't figured out anything yet and I asked her when will they know something or how long will it take and she advised me it will take as long as it takes and we'll be in touch. I've reached out to the dealership at least seven times to see if they would help do anything so I can get the repairs done all I hear is you'll get a call back you'll get a call back call this number . I've done it all and gotten nothing in return. The 2021 when you reverse and put it into drive the transmission kicks. Be advised this dealership is a nightmare at every level.They are selling junk straight from the auction or people trading in there problems. I still have to put new tires on the 21. I had to put a blower motor in the 2015 and a resistor and that's when they told me the timing was bad you couldn't even tell the motor was just dropping RPMs and it had been doing that from when we bought it. Long story short buyer beware. Look up how to buy used cars on YouTube look up tips and tricks. Learn what a Buy rate is. Get financing from your bank.
• CC

  Celeste Cliett-McClain

  5 days ago
  5.0
  We were on vacation and went to trade our Acadia for a suburban(used). Keith was a great salesman. Everything was great with the process. When they went to fix a few minor things they found out the frame was bent. Keith called me and said that he would not go through with the sale and sale me something he knew was not right. I am so thankful there are still honest car salesmen. We will be back if we ever need another vehicle. I did keep my Acadia.
• JS

  Jerry Scarborough

  Mar 26, 2026
  3.0
  I brought my Silverado in to get the transmission fluid changed as I was having some issues with some surging. Christa pulled the codes and it showed a misfire code. Christa did a good job however, I wanted my spark plugs changed as well since the mileage was at 81k and the life cycle for the plugs is 100k. I figured since there was a misfire code and the plugs were over 80% of their lifecycle and they were supposed to have pulled and checked the plugs anyway…they might as well go ahead and put in new plugs. Now I have to set another appointment and pay full price to get the plugs changed out. I was a little upset about this when I picked up my truck and after asking, found out the plugs didn’t get changed. This makes it appear a little suspicious to me. I’m not sure if I will be coming back.
• ZJ

  Zach Jones

  Mar 19, 2026
  1.0
  ⭐ 1 Star – Unacceptable Service, Poor Communication, and No Accountability Our experience with Pete Moore Chevrolet’s service department has been nothing short of frustrating and unacceptable. We brought our vehicle in for warranty repairs totaling nearly $15,000, and the dealership had our vehicle for over two months. While we understand large repairs take time, the complete lack of communication and professionalism is what made this experience so bad. Our service advisor, Artie, was extremely difficult to reach, failed to return calls, and was outright rude on multiple occasions. There were times I had to call repeatedly throughout the day for nearly a week just to get any kind of response. This level of communication is completely unacceptable for any service department, especially one representing a major dealership. Before making an 8.5-hour drive (16+ hours round trip) to pick up our vehicle, we specifically asked Artie to confirm that the vehicle would be in clean, presentable condition. He assured us it would be. That was not the case. We arrived to find: Cobwebs inside the vehicle Dirty exterior (paint and windows) Trash and a scuffed, poorly kept interior We have photo documentation of everything. On top of that, we were initially told we could not test drive the vehicle after repairs — after $15,000 worth of work. That alone raises serious concerns. Once we got the vehicle home, we discovered multiple scratches on the driver-side door that were not there prior to service. From there, the situation only continued to decline. It took about a week just to get in contact with the General Manager, and the dealership’s first response was to deny responsibility. Only after pushing the issue were we told they would “help,” but even that has gone nowhere. It has now been three weeks, and we are still waiting on: A refund/check for the damage to the driver-side door A refund for interior cleaning Since then: 5 emails sent in 3 days — no response Multiple calls and voicemails — no response At this point, this is not just poor service — it is a complete lack of accountability and follow-through. We were forced to travel 16 hours round-trip, received our vehicle in unacceptable condition, discovered damage after the fact, and are now being ignored when trying to resolve it. This experience reflects: Poor communication Disrespect toward customers Negligence in handling customer vehicles Failure to honor commitments If you are considering bringing your vehicle here for service, especially for major repairs, I strongly recommend reconsidering. This has been one of the worst service experiences we’ve ever dealt with

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