Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Ninth Ave. in Pensacola, FL is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Pensacola, FL or call us at (850) 478-2050.
Mixed reviews on customer service; some staff were praised for being helpful and friendly, while others were criticized for being rude or unhelpful.
Product Knowledge
Several customers noted that staff members were knowledgeable and able to assist with finding the right parts.
Battery Testing Issues
Multiple complaints about inaccurate battery testing leading to unnecessary purchases, with some customers feeling misled.
Store Experience
Store cleanliness and organization received positive remarks, but some customers reported long wait times and poor service during busy hours.
Return Policy
Customers expressed frustration with the return policy, particularly regarding the inability to process returns without receipts.
RD
R Dejesus
5 days ago
5.0
Jeanette was great help
TC
Timothy Colvin
Oct 9, 2025
5.0
Checked my dead battery out here, even though the employee wanted to sell me one; I have a warranty at the dealer!
However these guys are always spot on at helping me out...👏👍
SA
Suzi Anthony
Sep 6, 2025
1.0
Went this morning in an attempt to find/buy oil for my Toyota...when I mentioned what I was looking for to the worker, I was told "no that car is too new, you'll have to go to the dealership for an oil change". He didn't even check the computer to check to see stock. 😡 Can I just say this is NOT true! I just purchased oil for 30$ at another local auto parts place. Sorry I found Auto Zone to be rude and unhelpful.
DB
DesTyne Brown
Aug 23, 2025
5.0
Justin was an amazing staff member, made me laugh in the process, and made it quick and easy to get the parts that I need.
AM
Amanda Murray
Aug 20, 2025
5.0
TJ Nolan, Bradford K, Justin W and Jeanette R were super friendly. They seem like they're a good team. TJ helped me get the parts I need and was able to diagnose the problem with my car. 10/10 do recommend.