Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 6307 N 9th Ave in Pensacola offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.1
193 reviews
5 stars
115
4 stars
32
3 stars
15
2 stars
8
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude and unprofessional behavior.
Product Knowledge
Several reviews highlighted knowledgeable staff who provided assistance, but there were also complaints about employees selling incorrect parts and lacking expertise.
Warranty Issues
Customers expressed frustration over warranty claims and the handling of returns, with some feeling misled about warranty coverage.
Store Environment
The store is generally described as clean and organized, contributing positively to the shopping experience.
Pricing and Value
While some customers appreciated competitive pricing and good deals, others felt that additional charges for warranties were unwarranted.
- MMMimi MNov 14, 20255.0Great. Good service. Has what I need.
- DTDewayne ThompsonNov 1, 20251.0I am writing to file a formal complaint regarding the unacceptable service I received at one of your store locations today. Prior to visiting the store, I called and spoke with a representative who confirmed that my battery was still under warranty and that it could be replaced. However, when I arrived, I was met with unprofessional behavior and resistance from the staff. An older employee initially tried to assist me but stated that he does not install batteries. He asked a coworker to help, who responded, “absolutely not.” I was then told I could either install the battery myself or take it to Pep Boys, despite the large “Free Battery Installation” sign posted outside the store. When I mentioned this, I was directed to speak with the manager. The manager’s attitude was dismissive from the start. Without even checking my information, he claimed the battery was probably not under warranty. After testing the battery and looking up my account, he said the representative I spoke with over the phone gave me incorrect information. He also told me there was no way to verify my purchase because I didn’t have the receipt from three years ago and claimed there was no serial number on the battery to trace it. Throughout the conversation, he repeated that I was “not getting a free battery,” even though I never asked for one — only for the warranty to be honored. The manager showed no interest in resolving the issue or taking responsibility for the misinformation provided by your representative. His attitude and lack of customer service were disappointing and unprofessional. I left the store feeling disrespected and frustrated. I am requesting that Advance Auto Parts review this situation and take appropriate action to address both the mishandling of my warranty inquiry and the poor conduct of the store staff. I would appreciate a follow-up and a resolution to this issue.
- RHRyan HowellOct 29, 20255.0Nicest staff, can’t recommend them higher!
- DMDanilo MercadoSep 29, 20255.0Great place n competitive prices & friendly and helpful employees at the 9th Ave store in Pensacola, FL!!!
- VTVanessa TrujilloSep 16, 20255.0Great service from Bryce. He helped me with putting in a new battery. Thanks again Bryce!
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
Where is Advance Auto Parts located in Pensacola?
Advance Auto Parts is located at 6307 N 9th Ave, Ste 6, Pensacola, FL 32504.
What are the store hours for Advance Auto Parts at 6307 N 9th Ave?
The store is open Monday through Saturday from 7:30 AM to 8:00 PM, and Sunday from 9:00 AM to 7:00 PM.
Does Advance Auto Parts offer free battery installation?
Yes, with purchase, Advance Auto Parts offers free battery installation. Exclusions may apply.
Can I recycle my used motor oil at Advance Auto Parts?
Yes, Advance Auto Parts will recycle your used motor oil for free. Exclusions may apply.
Does Advance Auto Parts provide curbside pickup service?
Yes, Advance Auto Parts offers curbside pickup for convenient shopping.
What payment options are accepted at Advance Auto Parts?
Advance Auto Parts accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Is there free parking available at Advance Auto Parts?
Yes, the store has free parking lot available for customers.
Can I find other retail and automotive stores near Advance Auto Parts on 9th Avenue?
Yes, nearby you will find AJ's Bikes Plus on 9th Avenue and Bikes Plus, both retail and bicycle shops offering related automotive parts and sporting goods.
Are there dining options near Advance Auto Parts at 6307 N 9th Ave?
Yes, nearby dining options include Quiznos, a sandwich shop, and Papa Johns Pizza, a pizza restaurant and fast food spot, perfect for grabbing a meal before or after shopping for auto parts.
What other services and amenities are close to Advance Auto Parts?
Close to Advance Auto Parts you can find Surf N Laundry laundromat, Pet Supermarket for pet supplies, and Roger Scott Park for outdoor activities, offering a mix of errands and leisure options nearby.