Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Pembroke Pines, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our West Pembroke Pines location today.
Location
Hours
Reviews
3.9
505 reviews
5 stars
319
4 stars
49
3 stars
21
2 stars
16
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised staff for being helpful and professional, while others reported poor communication and unprofessional behavior.
Vehicle Condition
Several customers noted issues with the cleanliness and condition of the vehicles, including receiving dirty cars and vehicles with mechanical problems.
Reservation Issues
Numerous complaints about reservations not being honored, leading to significant inconvenience for customers.
Positive Experiences
Despite the negative feedback, many customers highlighted positive interactions with specific staff members who provided excellent service.
- MMM M2 days ago5.0When we turned in the car, my wife had left our house keys attached to the car key. Katherine K and her Manager helped contact the new rental driver of the car and was able to get our key back to us the next day.
- AGAlvin Gonzalez3 days ago5.0This is the only rental place and agency I will rent from. The staff are super friendly and willing to work with you of there's a hiccup. Katy is super awesome, very friendly, and courteous. Today she expedited our pickup so that we can hit the road soonest. Thank You Katy!
- IAIlka Ashenoff4 days ago1.0Very disappointed with the lack of concern regarding an item left in the rental unit. Immediately called to advise the same afternoon. Also, went by twice in person requesting assistance with this. Placed on hold with no response and no on answers the line all the other times attempting to communicate. Extremely disappointed with their lack of feedback.
- ASatif saghirDec 24, 20251.0Do not get a car from this location. We rented a luxury SUV and when we arrived, they had one but told us it’s on recall. They didn’t arranged any other for us and offered a mini van. Since we had to travel and no other option, we took the mini van and the whole trip was a disaster. If you don’t have the car, at least let us know a day ahead so we can arrange something else. On top of that, the van costs us more than what we actually reserved for. Poor customer service. Zero stars if I can.
- NNNope NopeDec 16, 20251.0I went to pick up my rental (a large SUV) and it was really dirty. It looked like it hadn’t been washed and there was thick break dust covering the rims. When I looked inside, there were little pieces of food in the cup holders, crumbs on/in the window switches, gum in the carpet, and it smelled disgusting. Out of curiosity, I looked at the mileage and it was over 50k. It lived a really hard rental life, apparently. I would not take it as a rental and cancelled my reservation. Extremely surprised and disappointed with the condition of the car. BMW directs people to them since it’s basically on the dealers lot. They should stop.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Pembroke Pines?
Enterprise Rent-A-Car in Pembroke Pines offers a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.
What are the business hours for Enterprise Rent-A-Car in Pembroke Pines?
The location is open Monday to Friday from 7:30 AM to 6:00 PM, and on Saturdays and Sundays from 8:00 AM to 5:00 PM.
How can I make a reservation for a rental car at Enterprise Rent-A-Car in Pembroke Pines?
You can reserve your rental car online through their website reservation page or by calling their local phone number at +1 954-450-4229.
What payment methods are accepted at Enterprise Rent-A-Car in Pembroke Pines?
They accept American Express, cash, check, Discover, Mastercard, and Visa for payments.
Does Enterprise Rent-A-Car in Pembroke Pines offer any discounts for active military members?
Yes, this location offers discounts for active military personnel.
Is Enterprise Rent-A-Car in Pembroke Pines owned or operated by women?
Yes, the business is owned by women.
What are some nearby restaurants I can visit before or after renting a car at Enterprise in Pembroke Pines?
Wendy's is a nearby fast food and burger restaurant where customers can grab a meal conveniently before or after their car rental.
Are there any nearby gas stations close to Enterprise Rent-A-Car in Pembroke Pines?
Yes, Chevron and Chevron Station / Extra Mile are nearby gas stations where you can fuel up conveniently during your rental period.
Can customers access car wash services near Enterprise Rent-A-Car in Pembroke Pines?
Yes, Rapids Car Wash is a nearby car wash facility available for customers to clean their rental vehicles before returning them.
What accommodations are available near Enterprise Rent-A-Car in Pembroke Pines if I need a place to stay?
The Holiday Inn Express & Suites Pembroke Pines-Sheridan St is a nearby hotel offering convenient lodging options for customers visiting the area.