Advance Auto Parts

4.2
260 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 1649 N Hiatus Rd in Pembroke Pines offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
1649 N Hiatus Rd, Pembroke Pines, FL
33026, United States

Hours

Reviews

4.2
260 reviews
5 stars
160
4 stars
51
3 stars
17
2 stars
6
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; while some employees like Travis and Mike received high praise for their helpfulness, others were reported as rude or unhelpful.

Knowledge and Helpfulness

Several customers highlighted the knowledge and assistance provided by staff, particularly mentioning employees like Travis, Jonathan, and Shaila.

Inconsistency

Customers noted inconsistency in service quality, with some experiences being excellent while others were disappointing, particularly regarding product knowledge and assistance.

Product Availability

There were mentions of issues with product availability and accuracy, with some customers receiving incorrect parts or facing challenges with returns.
  • KQ
    Kevin Quintus
    Nov 27, 2025
    1.0
    They definitely did not have knowledgeable help their whatsoever
  • DA
    danny albert
    Nov 24, 2025
    1.0
    Since Mike was transferred to another location, this Advance Auto has gone downhill. He was the most knowledgeable, reliable, and customer-focused employee in the store. My family buys a lot of parts because my husband works on cars, and Mike always knew exactly what we needed, never made mistakes, and provided excellent service every single time. The store has not been the same since he left — customer service, accuracy, and overall organization have noticeably declined. We truly need Mike back at this location. He was the reason many of us came here instead of other parts stores.
  • LF
    LIS FRANCES
    Nov 23, 2025
    1.0
    It's truly frustrating what's happening to me. Yesterday, November 22nd, I bought a replacement part for my vehicle, specifically an alternator. They told me that if I returned the old part, they would give me $40 back. I went to the store with the old part inside the box of the new one. I asked the store employee for the box and explained that I needed it for the warranty. He told me it wasn't necessary to take a picture of the box and that the receipt was sufficient. The new part didn't work; it's not working. I went back to the store today, November 23rd, and the same employee who told me the box wasn't needed is now asking for it to exchange it. I explained that they had the box with the old part, that he himself had told me it wasn't necessary, but he flatly refused to exchange it without the box. I urgently need a solution to this situation. Thank you.
  • PM
    Paul Motes
    Nov 20, 2025
    5.0
    Excellent knowledge customer service
  • HL
    Hector Lopez
    Nov 4, 2025
    5.0
    ⸻ ⭐️⭐️⭐️⭐️⭐️ Five-Star Service from Travis and the Team at Advance Auto Parts! I don’t usually write reviews, but this experience deserves it. From the moment I walked into Advance Auto Parts, Travis—the manager—treated me like family. I came in trying to get the right batteries for my golf cart, and even though I accidentally bought the wrong ones, Travis and his team had my back every step of the way. They didn’t just process a transaction—they took care of me. Travis was patient, professional, and went above and beyond to make sure everything was handled smoothly, right down to issuing a refund for the incorrect batteries without any hassle or judgment. You could tell he genuinely cares about people and takes pride in running his store the right way. In a world where good customer service is rare, Travis stands out as a true king of customer care. If every store had a manager like him, the world would be a better place. Huge thanks to Travis and the Advance Auto Parts team—you’ve earned a loyal customer for life! 👑🔋🙌

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*