Penske Truck Rental

Reviews

• AG

  Alexander Gugger

  Aug 19, 2024
  5.0
  Great location for storage, truck rental, and all sorts of rare antique furniture. Working with Linda was a pleasure and she always goes above and beyond to help you get the best deal. I will definitely be using this them again in the future and hope others do as well! ⭐️⭐️⭐️⭐️⭐️
• KT

  Kayla Timmons

  Jul 10, 2024
  1.0
  This was the worst experience we have had, start to finish. We were moving across country and we started off having no moving pads or box dolly that I ordered (the movers charged $20 per pad for theirs where as yours was $15 per dozen). The electrical outlet for the car dolly that we ordered was ripped up and needed to be replaced before we could leave the facility. The check engine light came on 5 miles after driving it off the lot. It took 1 and a half hours until roadside came to look at it, only to tell us it needed to go into a penske shop (truck was already loaded by this point). We took it to a shop (1 hour drive distance each way) and waited there 6 hours! They didn't have the part and decided to just take it from a different vehicle. This still didn't fix the problem, the check transmission light came off and on throughout the entire 2k mile trip. Then when you turn the truck, you have to make sure you don't turn to fast or tight or else the entire trucks braking system turns on through the turn (such a safety hazard and shock when it happens). While unloading our belongings we realized that our stuff was wet because the truck was missing an entire line of screws and rivits from the back corner! It ruined multiple boxes as well as parts of an expensive all-wood bedroom set (that has since been discontinued and can no longer oder replacements). But in order to even get compensation for our items you have to make a claim, and of course they send you off to a call center where the staff was unprofessional. You couldn't understand the representative due to mumbling and TV noise in the background! Still have yet to hear from a claims representative. Was told I would hear back in 24 hours (they only have 3 hours left to make that deadline). Overall the entire process has been a nightmare and we would never suggest this company to anyone, unless you want your items damaged or to the truck to break down during your move.

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