Orlando Preowned

Reviews

• IA

  ishtiaque ahmed

  3 days ago
  5.0
  Their service is very smooth and look for Dwight he’s very helpful and excellent in customer service. I wish him all the best.
• JS

  james smith

  Apr 11, 2026
  5.0
  If anybody lookin to get a car i fashoo recommend orlando pre owned, Amy look out for the kid and Manuel to the best company i visit which was my first time to. Good hospitality very recommended to go here 💯💯💯💯
• LS

  Luisa Silva

  Apr 11, 2026
  5.0
  Bayleigh was very attentive from the beginning. Spoke to her on the phone and she sent us a recording of the entire vehicle. Was easy to work with and made the entire car buying experience pleasant
• GW

  Gerald Withem

  Apr 8, 2026
  5.0
  I had a great experience buying my car from this dealership. The staff were knowledgeable and very supportive throughout the entire process. They answered all my questions honestly and helped me choose a vehicle that fits both my needs and budget. Everything was handled professionally and the process was smooth from beginning to end.
• BB

  Brittany Booth

  Mar 31, 2026
  1.0
  🚩🚩🚩BEWARE 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩 My son recently purchased a 2016 High Country truck from Orlando Preowned, and unfortunately, our experience has been extremely disappointing. This was his first major purchase, and we were assured by the dealership that the truck was in mint condition, fully inspected, and had no issues. However, shortly after the purchase, the truck developed serious transmission problems. It ultimately required a full transmission replacement. Thankfully, we did purchase a warranty, but even that has turned into another issue. The warranty company is not covering the full cost, and the dealership has refused to step in and cover the remaining balance. Their reasoning was that the repair shop was charging too much—but that leaves us stuck paying for a major repair on a vehicle that should not have had these issues in the first place. To make matters worse, even some of the dealership employees have told us that this situation isn’t right and that the cost should have been covered. However, the owner has refused to take responsibility or pay the remaining balance. The truck has now been sitting in the shop for over a month, completely undrivable. I do want to mention that Jay, our salesman, was great to work with. Unfortunately, beyond that, I cannot say anything positive about this dealership. We feel like we were sold a lemon, and the dealership is not standing behind the vehicle they sold us. I would strongly caution anyone considering buying from Orlando Preowned to think twice. I will be contacting the BBB and an attorney!!!! Dear Leo, Thank you for your response, but I feel that it does not fully address the core issue of this situation. While I understand that the extended warranty is covering a portion of the repair, the fact remains that this vehicle required a full transmission replacement almost immediately after purchase. That is not something any customer reasonably expects, especially when buying a vehicle from a dealership that presents itself as reputable and trustworthy. The warranty may be assisting, but it does not excuse the condition the vehicle was in at the time of sale. A major failure like this raises serious concerns about whether the vehicle was properly inspected or if known issues were overlooked. Even with a warranty, my son is still left dealing with the inconvenience, stress, and out-of-pocket costs tied to a repair that should not have been necessary so soon after purchase. Additionally, I find it very frustrating that when I initially asked to speak with the owner or someone in higher authority, I was told no one was available. Yet now, after leaving a review, I receive a prompt response. That inconsistency only adds to my concern about how customer issues are handled and prioritized. This situation is about more than just warranty coverage—it is about accountability and standing behind the quality of the vehicles you sell. I am asking again that this matter be taken seriously and that a more reasonable resolution be offered to cover the remaining balance and acknowledge the circumstances surrounding this failure. I look forward to your response and a genuine effort to resolve this matter fairly. Sincerely, Brittany Booth