Valvoline Instant Oil Change

Reviews

• RL

  Rafael Lucas

  3 days ago
  1.0
  I arrived at the store to change the oil; it was my first time at this store, I didn't know I had to go around and there was a sign saying "single exit" and I didn't notice. I wanted to ask value and things. And an employee came out and played with my face (he stood there looking at a sign, and gestured with his arm as if I were blind), I just turned around and went to the front office. Poor care, 0 professionalism of that big. He lost a loyal customer. I do not recommend it to anyone. In my house there are 5 cars that run a lot and there could be a change in his store.
• JF

  Julia Falaschi

  Jan 5, 2026
  5.0
  Today was the best day that I received a service at Valvoline. I forgot to answer the name of the new guy that just moved for this store, like 3 weeks ago, he was very attentive and explained in a very clear way all the services. Now I can recommend this Valvoline unit!
• RW

  ryan westley

  Dec 30, 2025
  5.0
  I went and got an oil change today and Albert helped me out and he took such great care of me in my car. I really find getting an oil change in intimidating because I don’t know a lot about my car, but he made the experience feel much less intimidating. So, thank you Albert!
• VV

  Val V

  Dec 28, 2025
  1.0
  I visited Valvoline on December 23rd for a routine oil change after my car notified me it was time. I drive a 2024 Toyota Corolla, purchased brand new with zero miles, and I have never had a single issue with it prior to this visit. During my appointment, the employees told me my car had no oil and that I was driving it with no oil at all, which was extremely alarming. This made no sense, as my car showed no warning lights, no performance issues, and I check my oil regularly, which had always been properly filled. They did not show me proof. only made this claim verbally. They proceeded with the oil change, which cost $112. Immediately afterward, I took my car to Toyota Service to get a second opinion because Valvoline claimed I had an oil leak. At Toyota, the technician physically showed me my vehicle and confirmed that the oil leak was coming from the oil filter that had just been installed by Valvoline. He stated clearly that the oil change had been done incorrectly. Because of this, I was forced to pay for another oil change, which cost $114. Toyota then ran my car for an extended period to ensure there were no leaks, and everything was completely fine afterward. Toyota provided me with written documentation stating that the oil leak was caused by an improperly installed oil filter. I returned to Valvoline to request a refund. The manager, Albert, was extremely rude, he would not look at me, interrupted me repeatedly, and dismissed everything I said. He claimed there was “nothing they could do” and told me I would not receive a refund because of a policy stating that no one else is allowed to work on the car. This is absurd, considering the issue was caused by Valvoline’s mistake. When I asked for the corporate phone number, he gave me an incorrect number. Albert was present during my original oil change. Additionally, one of the employees asked me for my phone number, which felt completely inappropriate and unprofessional. Because of this experience, I had to find Valvoline’s corporate number on my own, and they have since opened an investigation. Having to go through all of this just to get a refund for an error they caused is extremely disappointing. My car is currently running perfectly after Toyota fixed the issue. I drove it to my family’s house for the holidays with zero problems, and the oil level has remained perfect. This location was unprofessional, dismissive, and careless. Given the circumstances, I genuinely believe this oil change was mishandled, and the way the situation was addressed afterward was unacceptable. It makes sense why this location pressures customers to leave positive reviews. I would not recommend this Valvoline location to anyone, especially if you care about your vehicle.
• RP

  Roselin pierre

  Dec 23, 2025
  5.0
  THANK YOU ALBERT !!! He was amazing and nice! I wasn’t really in the mood and just wanted to go home but he made things better and was extremely helpful! He was literally helping every other worker there out so I know he’s good at what he does! Again thank you!!! ♥️ this is not a paid or coupon promo btw he literally just deserved this review

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