SIXT Rent a Car Orlando Airport

Reviews

• CB

  C B

  4 days ago
  1.0
  This car rental company is constantly trying to pull something. Be very careful during check-in, especially if you are dealing with the branch manager, Brenda. When I returned the vehicle, the representative immediately pulled out an orange marker and began circling alleged damage on the car, claiming those spots were not there when I picked it up. I pointed out that there wasn’t even a single scratch on the vehicle. It was an obvious attempt to fabricate damage to get me into paying for something that didn’t exist. On top of that, I also had a problem with another one of their locations in Florida. I had a 3 day rental, drove 169 miles, and refueled before returning it. When I dropped it off, the representatives confirmed there were no extra charges and that I was all set. The next day, I received an emailed receipt showing an additional $215.82 refueling charge. I had to waste an entire day fighting to get my money back. Be prepared for unnecessary stress and aggravation.
• DK

  Daniel Kelton

  6 days ago
  1.0
  This is the second experience I had with Sixt. The first was mediocre and I thought for a moment a different location would give a different experience. I was wrong. It started off well enough, the service representative was pleasant and efficient, and I do not blame him for the fiasco about to unfold. Let's start with this. I reserved a car several weeks prior to my flight landing. I asked for a car, I needed a car and since I had reserved it so far out, I assumed I would get a car. Of course, they did not have a car at that time, it was after 9 when I stated my arrival was. Instead, I got an "upgrade" to a small SUV. Ironically, SUV was an option when I booked the car but actually, I did not choose it. I literally chose a car. Giving me the vehicle I could have chosen instead of what I did is not always an upgrade. I got a RAV4. I went to the car, and it was not comfortable for me at all. I went to start it, and it kept giving me the message "Not ready to drive." Apparently, this is the accessory mode for a hybrid. I tried to start it two more times and kept getting the same message. It was small, for me, anyways. I went back to the counter. This is almost 30 minutes after I had arrived at the counter. Here is where this turns into a hot mess that Sixt seems to be using as their standard operating procedure. I went back to the counter and told them it was not starting properly, and it was too small. I preferred to get the car I put the reservation in for. Instead of working with me, instead the rep starts to argue that the SUV is bigger than the car. I told her it was too small for me, it was uncomfortable. Her response is "I assure you the Rav4 is bigger than the Camry." Great, glad you are ready to die on that hill for such a ridiculous reason. Especially when you are arguing with me in front of everyone. Let me be clear. YOU cannot tell me what car is comfortable for me. That is subjective and I your opinion is not relevant for not having my car. I had to wait before I was told the car would be a while. I already spent half a day at the airport and on a plane. They offered a Toyota Tacoma instead. Again, you may want to call it an upgrade but if I wanted a Rav4, a Tacoma or a limousine then that is what I would have booked. If you are going to upgrade, then use a CAR not a truck. However, at this point I had lost nearly an hour dealing with these people and I had an early morning, so I took the truck. I have rented at Orlando before. The last time was one of the offsite rentals. That is a hit or miss prospect. Maybe a good deal but a longer wait. I went with a company I thought had a higher standard. Got that wrong. In the end taking a shuttle to another cheaper location would have saved the time it took to argue with Sixt to just get the car I reserved weeks ago.
• AL

  adriano leopoldino

  Feb 21, 2026
  5.0
  I would like to congratulate the SIXT team at Orlando International Airport. I was very well assisted by Nermia (C1), who was extremely polite and professional, and especially by Rabii (B.12), who was simply outstanding. Rabii demonstrated an owner’s mindset in his service: attentive to details, careful, responsible, and truly committed to providing the best possible experience. He is the kind of professional who conveys confidence, seriousness, and genuine care for the customer. Congratulations to SIXT for maintaining such a high standard of quality, organization, and professionalism. The service was serious, transparent, and efficient from beginning to end. I would also like to leave a message for Brazilians traveling to the United States: do not be anxious. Do not choose rental companies based only on Instagram advertising or on the promise of being assisted in Portuguese. Very often, the final price ends up being much higher. Speak directly with SIXT. They are excellent, serious, and deliver exactly what they promise.
• BC

  Brian Crawford

  Feb 15, 2026
  1.0
  Rented a brand new vehicle. Also rented a toddler car seat. Finding the laches have been removed and the anchors a latches have been cut, I requested a new one from Eduardo (worker on duty). After pulling an additional 2 seats from the cabinet, we found all of the seats have been altered as well. Eduardo immediately forgot the perfect English that we had been communicating in and tried to laugh off the situation. He claimed to me, “when my kids were in these seats, we didn’t need these (anchor), I don’t care”. This is very much intentional my Sixt an its employees. I am most confused on why Sixt would promote this behavior in their employees. After contacting customer service they attempted to contact the branch (Eduardo) with no success. The agent suggested I go speak with Eduardo to resolve the situation. I am blown away. If they are consciously compromising the safety of children, if they will do that, what won’t they do? Where is the line drawn? Update: You only responded to a google review. Your customer service did not “call me back” nor attempt to make any contact or attempt to resolve for the issue at hand. I am a father, it is my job to protect my children. This is a digital record for what I am sure will be used in further proceedings. Sixt can do a better job of protecting children.
• RL

  Ricky Laurens

  Feb 14, 2026
  1.0
  I have been a loyal Sixt customer for years across multiple countries, but this experience was the last straw. I rented a vehicle from Miami Beach (Collins Ave) on February 11th and returned it early the same night at Orlando Airport at 11:09 PM — hours before the scheduled return time. Despite this, I received emails the next morning claiming the car had not been returned. I contacted support FIVE separate times (phone, online chat, and WhatsApp). Each time I was given incorrect information or told to “wait 24 hours.” Instead of correcting the error, I received a final invoice charging me $302 for: • Returning the vehicle to the wrong location (which is false) • Returning it late (which is false, it was returned early) • A fuel surcharge (despite filling the tank minutes before drop-off) • A vehicle with a license plate that doesn’t even match the car I was given • A return at the original location when it went through the airport Sixt scanner on the 11th The invoice and documents received references a completely different vehicle than the one I actually drove and returned. The level of incompetence in both on-site handling and customer support is alarming. I had photographic proof of the correct vehicle, plate, and fuel receipt, yet I was still charged incorrectly. This situation caused unnecessary stress during my vacation and completely destroyed the loyalty I had toward this brand. If you value accuracy, accountability, and basic customer service … avoid at all costs !!

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