SIXT Rent a Car Orlando Airport

Reviews

• MK

  Makenzie Krall

  2 days ago
  2.0
  While the vehicle was nice, they had charged us the choice fee when the lady at the dest told us it was a complimentary for our honeymoon from her. Then they blamed a scratched rim on us so they can sock us with a damage fee after we got home. After the fact they told us the car looked good when we returned it. Then they added on a random toll fee of $20 when it shouldn't of been on there due to the fact I purchased a sunpass from the airport before I even got to the rental car desk. The lady even made sure to remind us before we left to have it up in the window which I put up as soon as our butts hit the seat. I do not recommend this company at all. Extra charges that shouldn't even be on there. Also they do not like to answer the phone. My husband and I both called and each of us waited over a half hour and eventually gave up. As for the damage on the wheel. We finally got ahold of someone for that for her to tell us it looked like dirt but still charged us the money for a "damaged" wheel. 100% do not recommend. Many other rental companies to go through. I suggest anyone else over this company.
• TE

  Tommy Ef

  3 days ago
  1.0
  Let me start from the beginning of my first and probably last experience with SIXT. I make it to the sixt kiosk in Orlando airport by terminal C. Now, my original rental booking was for an x7 BMW. Realizing this size suv no longer fits my needs I asked the man for a larger vehicle. I asked for a wagoneer but the man insisted I pick the Escalade because he said it was “luxury” and insisted it was the move to make. I’m into high end cars and being that I was with a luxury “top tier” rental company, so I thought I went for it and treated my family and myself. Also being in the market for a new family suv I would use this as an excuse for a long test drive for Cadillac as it was one of my choices for a new purchase. Anyway it was 1000$ difference from my original quote np. I sign for it and head over to garage to pick it up. I first see a 2” piece of paint missing off the front bumper and take a photo for proof just in case. I let that slide. I then start the Escalade. The motor sounded like a freight train was braking. Now i have a bad taste in my mouth but it wasn’t because of the second strike I had given this rental, it was from the old cigarette smoke blowing from the vents. I look down to adjust the ac and I’m dumbfounded there were no carpet Mats in the car. At that moment I felt conned. Swindled out of more than just my hard earned money but robbed from my “luxury” experience with Cadillac. Running late with my planned schedule due to the government shut down that week, I took off to my vacation. Where I visited my friends. I pulled up to valet at a restaurant I was meeting my friends later that night. I left the suv running Handed a tip and the Cadillac car keys to the valet attendant. I spotted My friends in the parking lot waiting for my arrival. Ecstatic to see them I hollered toward them first thing they said was “ what’s wrong with your truck?” I was embarrassed as all. The rest of the dinner they cackled and talked about all the potential reasons the Escalade was making this loud chirping sound. “A pulley is probably too tight” “a water pump it’s definitely a water pump” “belts too loose” I heard it all. The truck was then valeted at a high end hotel my family and I stayed at for the next 6 nights. Whenever my SIXT “luxury” suv pulled up and I knew it was pulling up from the sound. I would run to it head down. I think it had about 60 points of damage on the damage report btw. A manager has reached out to me after leaving my customer feedback via email as to a good time to get back to me. I replied with my contact info and times to call. Never heard back. Waiting for your call branch manager Orlando airport location. Michael. Would have talked in person about my experience but I’m thinking this was just a generic email sent out. Bottom line this 2023 Escalade was car washed to say the least of it. Maintenance 0 % I already own a problematic Range Rover don’t need a Cadillac Escalade problem. So the good thing that came out of this all is I dodged a potential future car issue if I was to purchase an Escalade. (2 yrs old water pump or belt problems. Not a good sign) SIXT step your game up I have had better quality vehicles through Hertz, enterprise, and the Turo app.
• R2

  Review 2

  Nov 9, 2025
  1.0
  My experience with Sixt was terrible from start to finish. First, I was charged for liability insurance even though I specifically declined any optional insurance. No one mentioned the charge at pickup, and I only discovered it after returning the car when I looked at my receipt. I tried contacting Sixt to clarify this charge and no one answered after 54 minutes of waiting. When I arrived to pick up the vehicle, I waited over 40 minutes in line even though there were only a few people ahead of me. Once I finally got my paperwork and went to the parking garage, I couldn’t find the car because there’s a public lot next to the rental lot with the same numbering system — and there were no staff members around to direct customers. After tracking down an employee and locating the car, I tried to exit the lot but couldn’t because no one explained how the system worked. You have to scan a barcode to get out, but they gave me both a QR code and a barcode, which made it very confusing. When I returned the vehicle, their automatic damage scanner falsely flagged a 3 cm dent with paint loss on the rear door. I submitted photos and it was eventually dropped after a human review, but the whole process was stressful and frustrating. Because of these issues — hidden charges, long wait times, poor directions, confusing exit process, and false damage claim — I will not be using Sixt again. I strongly recommend renting from Alamo, National, or Enterprise instead, especially at the Orlando location.
• JB

  Joel Barnes

  Nov 7, 2025
  1.0
  Sixt at MCO is claiming some phony rim damage on one of their wheels to the car I rented. I was the only driver, no curbs were hit, no rims were damaged. I was aware of SIXT Orlando scamming people with phony wheel damage claims since they have tried it so many times it's common knowledge online right now. I took photos of the entire car when we picked it up and 5 minutes before we dropped it off at the gas station next to the airport. When we returned the car, I alerted the return agent I was aware of the scam and had him do a detailed look at the car for any damage. He didn't find any and told me I had nothing to worry about. Three days later I get some blurry photos of wheel damage that showed absolutely no damage. They requested I respond to the damaged and that I owe them for the "damage." I canceled my credit card that I booked the reservation through, I contacted my attorney and I am reaching out to the Florida Attorney General as well as Expedia who we booked the reservation through. This company just settled a multi million dollar lawsuit for scamming people over the past decade. Obviously the fine wasn't enough as they are up to it again. I'd like them to show me a photo of the wheel they claimed I scratched before and after I rented the car. Not some blurry black and white photo from their so called vehicle scanner.
• BX

  Betty Xoxo

  Nov 1, 2025
  1.0
  This is my review I posted on yelp the night of the issue with more minor detail added to clarify. Had a great customer service experience purchasing the rental from Addie. (Ashley on the survey) Then the car stopped working because the key fob died and the car won't start and the person named grace I'm dealing with currently is horrible. She told us our option is to walk to the nearest store (two miles away) while my phone was dying to purchase new batteries for the key then try again. No other questions about the issue, instructions etc DISCLAIMER I was parked at the lot for 25 min while I went to go purchase a perfume. And got there after eating at a Brazilian bbq 3 miles away, it’s not like the car was parked there for hours on end. I simply got back and (see pic below) the car kept flashing “key not detected while still being able to play the radio+ lights at full blast. Terrible attitude from the call center . She tells us that we’d receive a text or call from the tow when they’d tow the rental, I had to call back and confirm that they’d have a tech or a replacement sent out about thirty minutes later after wondering how a tow would enter the parking structure since the clearance was low then bring quoted 2-3 hours I'm stranded in the middle of nowhere in a parking lot of the fourth floor for 2 hours. Still no response for when the replacement will be here. These cars were not checked when rented to us. That sucks that it's a budget company, 699 w deposit total for a week and I'm literally stuck in the cold with no option. At least could have offered me an uber to my hotel while I'm waiting. But instead I'm standing in the cold. Update I'm still standing in the cold and after calling and being transferred to a call center in the Philippines they quoted me 3 more hours. They won't allow me to cancel the reservation so they can tow and told me I can't go to my hotel via uber and wait. I have received no confirmation, no text or email to confirm that help is on the way Update #2 it's now an hour after the last update and my phone is about to die Update #3, it is now the morning after as my phone had died, the company brought me a new car via a third person towing company. I had called sixt back to tell them that the car was in a parking lot and there would be a 7ft clearance only and whatever tow they send should be able to accommodate that around 10:30. All this started at 8:30 pm, at 11:46 the tow with the new car finally arrived. The person driving the tow with BME towing was really nice. I had to meet him in the front since his car wouldn't clear the parking lot and then drive the new vehicle to the old vehicle. A new contract for a new rental was sent and they put my return time for 8:48 am in the morning without consulting me for the day I return it. To top it off after having to drive another 25 min back to the hotel in the dead of night. I used their automated system to change the drop off time and now have to pay an extra 60 dollars because sixt call center didn't confirm my drop off time. They just filled out the new contract information on their own taking whatever liberty they would like without me on the phone. Overall the communication is horrible, they didn't explain the process, I had no idea a new contracts being made or if someone is being sent out with a whole new actual car until someone from a third party showed up. Why didn't the third party have anything for me to sign when they arrived? Do better. Seriously. I spent hours of my hard earned vacation time seriously stressed out in the dead of night. Thank goodness I didn't have children with me Again, the first person we encountered with the company made us think “wow what a great company” and then when an actual issue happened that was NO FAULT OF MY OWN the crude side of their call center came Out.

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