Orlando MINI

Reviews

• WL

  Winston Lonsdale

  2 days ago
  5.0
  Servicing and repairing a car is not something that most customers look forward to, so it helps a lot when your service advisor is as professional and helpful as Tiffany. Her patience and expertise were impressive, and overall the service experience was excellent.
• JW

  Jennifer Womick

  6 days ago
  5.0
  My car had been severely damaged (electrical and physical) by a locksmith who had tried to make a new key fob for me. I had it towed to Orlando MINI because of this, and I am so extremely thankful for everything they did for me. My Service Advisor, Rick Matos, is the most patient and kind person I have possibly ever worked with. He was in constant communication with me to share updates, next steps and even just a person to joke or vent with about my situation. I call him my new best friend after all we dealt with! My “Amy” ended up being totalled after 6 weeks (she didn’t graduate Rehab this time) due to even more damage found that the locksmith caused, but I am 100% confident Orlando MINI did everything they could to try and get her running again. When I started to look for a new MINI both Joshua in Sales and Dealership Manager Jim were both helpful to see if there was a vehicle there that I’d like. I also got to meet new Service Manager, Paul, and he is a great guy! While I ended up purchasing my new Countryman “Riley Greene” (the baseball player, not the country singer) elsewhere, I immediately took it to Orlando MINI for a check-up to make sure everything was working perfectly (which it was.) I trust them and I know they will always be upfront and honest with me. I will always go here for anything to do with my MINI. Amazing people and amazing service!
• MM

  Mulan

  Feb 27, 2026
  5.0
  My First Mini Service at Mini Orlando was Wonderful! Tiffany was So kind in answering All my questions and concerns. The service was Excellent and It was nice to see the Videos send to me while I was waiting for my Mini service. The drive to Orlando wasn’t fun Once I arrived for my service. It was All worth it! And Thanks for cleaning my car as well during my service. Thank You Orlando Mini! Sophan Style
• SD

  Suzy Dickson

  Feb 26, 2026
  5.0
  From the moment I walked into Orlando MINI, Josh made the entire experience feel welcoming and stress-free. He was knowledgeable, patient, and genuinely kind — never pushy, never rushed. He took the time to answer all my questions and made sure I felt confident every step of the way. What really stood out was how smooth everything felt. Josh communicated clearly, explained the details thoroughly, and made what can sometimes be an overwhelming process actually enjoyable. His professionalism combined with a relaxed, friendly approach made all the difference. If you’re visiting Orlando MINI, ask for Josh. You’ll be in excellent hands. Five stars all the way! ⭐⭐⭐⭐⭐
• MG

  Meredith Gaines

  Feb 16, 2026
  1.0
  Customer service tech was great and very nice. I don’t have any problems with the staff. It’s more the cost of service repairs that has been outrageous to the point that it felt like price gauging. I was told I needed a housing system replaced and with labor and parts it came out to be about $2500. I researched all the parts needed, bought them from a website that sold OEM parts for about $200 and my partner installed it within 4 hours. I was estimated the labor was going to be 5-6 hours. My partner is not a mechanic but has general knowledge about cars and motorcycles. So it’s just disappointing to see the drastic difference in pricing.

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