Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Orlando, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our West Colonial location today.
Location
Hours
Reviews
4.2
922 reviews
5 stars
629
4 stars
109
3 stars
35
2 stars
29
1 star
120
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional customer service, particularly highlighting employees like Tyler and Luis for their helpfulness and professionalism.
Reservation Issues
Several reviews mentioned problems with reservations, including unavailability of requested vehicles and long wait times despite having made prior bookings.
Teamwork
Customers noted a strong sense of teamwork among the staff, which contributed to a positive rental experience, even during busy times.
Communication Problems
There were complaints about poor communication regarding vehicle availability and delays, leading to frustration among customers.
Mixed Experiences
While many customers had positive experiences, there were also significant complaints about disorganization and lack of vehicles, indicating inconsistency in service quality.
- MMMarnishaNov 13, 20255.0Seth is the best! He definitely helped me pick out a good car for my trip he was nice and very professional.
- JPJessica PetionNov 13, 20255.0Seth, the Assistant Manager, has an excellent customer service. He is always welcoming with a smile and takes the time to listen carefully to my needs. Seth consistently provides exactly what I’m looking for and demonstrates great patience and professionalism. Thank you, Seth, for your outstanding service and dedication!
- SDswaggboy daleyNov 2, 20255.0I want to give a huge shout-out to Tyler Butler! He has phenomenal customer service skills even when things got busy, he never failed to assure me that I’d be taken care of. Tyler made the process of getting my vehicle smooth and easy from start to finish. I’d definitely recommend anyone coming to this location to ask for him!
- TDTariq DouglasOct 27, 20255.0So Seth made my experience great he’s quick attentive and he cares about the customers MAKE HIM MANAGER ALREADy He takes his time and he’s fair I love him omg I’ve been stressed about having a car to get around and he helped with this situation I would recommend this store to anyone that’s in need ask for Seth
- MMMichOct 24, 20251.0DON’T BOOK YOUR CAR RENTAL HERE. Booked a pick up truck due to a move requiring a large truck/bed over a week before. Talked to 3 different employees to explain that it was a pick up truck needed was needed and not an SUV or other car. If not, the rental request would be dealt with elsewhere. This morning, 10/24/25, a call was made to confirm once more that there was a pick up truck. It was confirmed that there would be a pick up truck. Upon arrival around 5 PM, after needing to leave work early and waste money on an Uber, the employee said that it was just two employees working, that there were no pick up trucks, that there won’t be, and there was nothing they could do except offered other cars that cannot be used. With no help at all, another Uber needed to be used and unnecessary money spent. It’s understandable that things happen, but with that note of the requirement and multiple calls, it’s not understandable how this could happen with no help or support whatsoever.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Orlando, FL?
Enterprise Rent-A-Car is located at 4450 W Colonial Dr, Orlando, FL 32808.
What are the operating hours of Enterprise Rent-A-Car West Colonial location?
Enterprise Rent-A-Car is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 2:00 PM, and Sundays from 12:00 PM to 4:00 PM.
What types of vehicles can I rent at Enterprise Rent-A-Car in Orlando?
They offer a wide range of vehicles including rental cars, vans, luxury cars, and more with flexible rental options.
Does Enterprise Rent-A-Car offer airport pick-up services at the West Colonial location?
Yes, Enterprise Rent-A-Car provides airport pick-up services at this location.
What payment options are accepted by Enterprise Rent-A-Car in Orlando?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa as payment options.
Can I reserve a rental car online for Enterprise Rent-A-Car West Colonial location?
Yes, you can reserve your rental car online at their website: https://www.enterprise.com/en/car-rental-locations/us/fl/orlando-west-colonial-0737.html
Are there any discounts available at Enterprise Rent-A-Car West Colonial?
Yes, this location offers discounts for active military members.
Which nearby automotive services can customers visit in the vicinity of Enterprise Rent-A-Car?
Nearby automotive service providers include Sirius Tires LLC, Mr Goma Tires, and Auto Repair Xception, offering tire services and automotive repairs.
What points of interest can I visit near Enterprise Rent-A-Car in Orlando?
You can visit West Colonial Soccer Fields, a local park and stadium, or Universal amusement and water parks, which are popular attractions nearby.
Are there any nearby car dealers close to Enterprise Rent-A-Car on West Colonial Dr?
Yes, nearby car dealers include Hoosh's Auto Sales Inc., Adrenaline Motors LLC, Metro Auto Sales, Infinity Dealership, and Credit Cars.