Customer Service
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Norm and Diana for their exceptional service.
Wait Times
Numerous reviews highlighted long wait times for vehicle pickup, with some customers waiting over an hour despite having reservations.
Vehicle Condition
Several customers reported receiving dirty or poorly maintained vehicles, with issues such as unpleasant odors and cleanliness concerns.
Reservation Issues
Multiple customers experienced problems with their reservations, including unavailability of booked vehicles and discrepancies in car categories.
Mixed Experiences
While some customers had positive experiences, others reported significant frustrations, indicating inconsistency in service quality.