Enterprise Rent-A-Car

4.3
703 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Orlando, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Lake Nona/Narcoossee location today.

Location

Enterprise Rent-A-Car
8100 McCoy Rd, Orlando, FL
32822, United States

Hours

Reviews

4.3
703 reviews
5 stars
492
4 stars
88
3 stars
26
2 stars
19
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly mentioning individuals like Jonathan and Zach for their exceptional service.

Vehicle Availability

Several reviews highlighted issues with vehicle availability, including instances where customers arrived to find no cars available despite having reservations.

Efficiency

While many customers reported quick and hassle-free rental processes, some experienced long wait times, particularly during peak hours or when the location was understaffed.

Cleanliness and Condition

Feedback was mixed regarding the cleanliness and condition of the vehicles, with some customers noting that cars were clean and well-maintained, while others reported issues with dirty or poorly maintained vehicles.

Reservation Issues

Multiple customers expressed frustration over discrepancies between their reservations and the vehicles provided, leading to unexpected charges or unsuitable vehicle options.
  • SO
    Soraya Ourso
    6 days ago
    5.0
    I am very pleased with my recent experience. The representatives were very friendly and the cars were very good. I would definitely go back to this place.
  • RC
    Rich Cooke
    Oct 22, 2025
    5.0
    Had a breakdown with a car we got at the airport. We were routed here and the staff stepped right up, got us all squared away quickly and even gave us a 1 day discount for our inconvenience! Great job guys and thanks SO much!
  • JL
    Joseph Lumia
    Oct 21, 2025
    5.0
    James Foulks was our Enterprise employee that took care of us on a recent trip to Orlando! What a great experience we had with him and Enterprise in general. Very friendly people. Answered all questions and made the process very seamless!! James is an A++!!
  • CB
    Craig Broyles
    Oct 17, 2025
    5.0
    I've been renting in Orlando on a regular basis for years and this location is the best of them all. The service is amazing. The team is knowledgable, friendly and willing to help. The vehicles are always ready, clean and in great shape. They make the entire experience easy. I will only rent from this location going forward.
  • IM
    Isabella Mooney
    Oct 10, 2025
    1.0
    Complete mess. There were three groups in the waiting room waiting for over an hour. All with reservations made weeks or months in advance. No cars in the lot ... My flight had been delayed an hour making me an hour late to pick up and they still didn't have a car ready. One group missed an appointment over the long wait time. A complete scam and waste of time and money to knowingly overbook. I'm still waiting while writing this and wondering what I'm wasting my money on. Reading the other reviews, seems like this is a typical practice for this company

Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Orlando?

Enterprise Rent-A-Car is located at 8100 McCoy Rd, Orlando, FL 32822.

What are the operating hours of Enterprise Rent-A-Car?

Enterprise Rent-A-Car is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 2:00 PM, and closed on Sundays.