Central Florida Chrysler Dodge Jeep Ram

Reviews

• CO

  Chad Oesterreich

  6 days ago
  1.0
  Recently purchased (leased) a new vehicle from this dealer after being there for over 8 hours. Every time the sales guy and manager came by to discuss another deal, we kept asking 39 months, and 39,000 miles correct? They always said, "Yes". Only to find out when I logged into the financial app that they only did 32,505 miles for the entire lease. (10,000 miles a year instead of 12,000. resulting in a 6500 mile deficit.) I have asked the dealership to make this right and they refuse. I have reached out to the GM and he basically said," you signed it!" People I urge you not to go to this dealer ship! You will be ripped off. I will spread this message to as many people on all social media platforms I can - so others do not get ripped off too! This is not a dealership you want to buy from - there are so many others in the area to pursue!
• AP

  Adriano Max Photography

  Feb 18, 2026
  1.0
  I was very well attended by the salesperson David Amaral, with whom I did a trade-in of my 2021 Dodge Durango to purchase a 2020 Tesla Model Y. The negotiation went well; however, after I left with the car, when we analyzed it, we noticed that the rear right tire sensor wasn’t working and kept displaying a warning on the screen. Second, the rear seat, which should open and close automatically via a button, does not work. And the windshield washer system also isn’t functioning perfectly. Unfortunately, despite the good negotiation, I feel neglected, as these issues were never resolved, even after multiple attempts to contact. Yure Miziara was supposed to schedule the service in the system twice, promising to get back to me, and never did. It has now been two months, and I have had no solution. This leaves me quite upset, as this is not a cheap car, and I am still without these parts working perfectly.
• JJ

  JL

  Feb 14, 2026
  1.0
  I came in because the vehicle was advertised at $31,000, but once I arrived the real price was thousands higher due to undisclosed fees and mandatory add-ons. They tacked on a $1,500 doc fee and a ~$2,000 “protection package” that didn’t provide meaningful value, pushing the deal to an unrealistic number. What really sealed the 1-star experience was the follow-up. The next day the salesperson, Scott, called me just to belittle my decision not to move forward. When I explained the car became too expensive with their add-ons, he laughed, was rude, and sarcastically said to “send a picture” when I bought elsewhere. That’s not how you treat customers. This is exactly what people mean when they say dealerships waste your time: advertised pricing that doesn’t reflect reality, and a salesman more interested in mocking a customer than earning a deal. If you go here, get every single fee and required package in writing before you step foot in the store
• JK

  jim kolberg

  Feb 9, 2026
  1.0
  I searched statewide for a used Tesla Model Y under 50,000 miles that included the prepaid $8,000 Full Self Driving (FSD) license, since Tesla is ending prepaid FSD after February 14. I called Central Florida CDJR on Commodity Dr in Orlando and was twice assured the vehicle “included Full Self Driving” and that there were no dealer add-ons beyond tax, tag, and title. The online listing clearly presented “Full Self-Driving (Supervised)” in the same feature list as permanent, VIN‑tied equipment like AWD, navigation, heated seats, and panoramic roof, with no disclosure that FSD was only a one‑month subscription. A reasonable buyer would understand that as a permanent, included feature, not a short‑term subscription requiring another $8,000 to keep. At the dealership, a second salesperson again confirmed FSD was included, and I was even instructed to activate it during the test drive. At no point—on the phone, in person, or in the ad—was it described as a temporary subscription. When we got to numbers, the price jumped with undisclosed reconditioning, dealer fees, paint protection, and other add‑ons, but after long negotiations I completed the purchase. That night, after a software update and reboot at home, the car showed FSD as a subscription expiring in one month, not a prepaid package. After about five hours with Tesla Support, Tesla confirmed the car was bought at auction and that FSD was subscription‑based, not an $8,000 prepaid license. Because Tesla would not share software details with me before I was the legal owner, I had to rely entirely on the dealership’s advertising and repeated verbal confirmations. When I escalated to the General Manager, I was told I had “wasted their time” and essentially dared to pursue legal action, rather than anyone reviewing the ad, our conversations, or offering a solution. In my view, how leadership handles a documented discrepancy defines a business, and this response made it clear this was not treated as an honest misunderstanding. I provided Suncoast Credit Union with the ad, texts, and documentation; their loan department independently reviewed everything, froze funding over the $8,000 FSD discrepancy, and even tried to arrange vehicle pickup from my home, though the dealership forced me to drive it back to Orlando. The way this documented issue was handled—especially by management—ultimately defined my experience with this dealership.
• TW

  Taylor Wharton

  Feb 8, 2026
  1.0
  Extremely dangerous service failure and unacceptable treatment My Ram 1500 has been serviced exclusively at Central Florida Dodge. They installed a replacement engine, and it was recently discovered that all four engine mount bolts were missing. The engine was literally sitting unsecured in the engine bay. This is a major safety issue that put my family at risk and never should have happened. We called multiple times and received no response. When my husband went to the dealership in person and politely asked for the missing bolts, he was met with hostility. A service advisor named Chris argued with him loudly, accused him of lying, and refused to help. This was not a manager—just an advisor behaving unprofessionally while dismissing a serious safety concern. To make matters worse, we brought the truck in just a few months ago for diagnosis, and they also failed to identify that the shocks were bad. This entire situation is absurd. An engine should never leave a dealership without being properly secured, and customers should not be treated this way when trying to address a dangerous mistake. We are not asking for compensation—only the missing bolts and accountability. I would strongly caution anyone trusting this dealership with major mechanical work. The BBB has been contacted.

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