Central Florida Chrysler Dodge Jeep Ram

Reviews

• TM

  Tyson Mosby

  3 days ago
  1.0
  This was a very disappointing service experience and did not meet basic expectations. We had a 10:00 AM appointment, yet the vehicle wasn’t looked at until days later. We were told the appointment was only to get the car on the lot, not to actually service it. Communication was extremely poor throughout the process. After several days with no updates, we had to call ourselves and were told the vehicle had been ready and sitting in the parking lot, with no one notifying us. When we arrived to pick it up, the interior smelled strongly like a mechanic shop, as if no protective coverings were used during service. When this was raised, the response felt dismissive and unprofessional, and it required additional waiting just to have the issue addressed. What makes this especially frustrating is that we purchased this Jeep brand new and have a 100,000-mile warranty, meaning we’ll need to rely on a Jeep dealership for years to come. Based on this experience, that’s not reassuring. Delays happen, but lack of communication, unclear expectations, and how concerns were handled made this experience unacceptable. We would not return based on this visit.
• AL

  Alejandro Londono

  5 days ago
  1.0
  Use Central Florida Chrysler Dodge only as a last option. My experience to date has been deeply disappointing. To my surprise, at the moment of signing the contract, the numbers were changed and nearly $10,000 in dealer fees were added, completely contradicting and breaking the initial agreement that had been made in good faith. In addition, as part of that same agreement, the main condition for moving forward with the purchase was that the dealership committed to delivering the vehicle with automatic running boards installed. The finance representative clearly stated at the beginning that these would be included at no cost; however, in the end, they were added to the total price, which had already been altered. It has now been 7 weeks, and I have never received a call to install the running boards. The vehicle is very tall, and it is extremely uncomfortable—and even physically taxing—to climb in and out of it every time it is used. This is precisely why the running boards were a key condition for my decision to purchase the vehicle. After contacting the sales assistant on three separate occasions and requesting a refund for the running boards, I was told that they had arrived and that I could bring the vehicle in for installation. Later that same day, I was contacted again and informed that the running boards ordered were incorrect, and that the issue would be resolved the following day after speaking with the manager. I was told not to worry. I was never contacted again. In the end, I was left with a purchase price higher than what was agreed upon, no running boards installed, and the dealership retaining the money I paid for them. When I requested a refund so I could purchase the running boards on my own, they refused and provided various excuses to avoid returning the money. I understand that once a vehicle purchase contract is signed at a dealership like this, the customer is left in a very vulnerable position, where real oversight and accountability seem to be nonexistent. I rarely leave negative reviews, but this was an unethical and extremely frustrating experience that I feel is important to share so others do not go through the same situation.
• JD

  Jojo Davis

  6 days ago
  1.0
  Service here is off and fustrating. My appointment for an oil change was at 3pm. As i pull in and drop my car off, None of the 6 service members that was up there didn’t acknowledge me until I asked who do I speak to. I tell them I’m here for an oil change and they said ok and took my keys. I sat down and waited and waited. 4:50 pm comes and I go and just check to see when my car would be ready. He tells me they haven’t even took it back yet. (As he points to it) so then I get frustrated and ask why was it taking so long and the guy tells me I was late for my appointment (3 mins 🙄) but I’ve been sitting for over a hour and a half. But what could I do besides wait, so I did. Finally, 5:40 I get my car and he tells me it’s outside. They usually park your car up in the service lane where you drop it off but this time it’s all the way in the back of the parking lot by the sheriffs office and no the lanes where not full.. idk what the dude problem is there but if it wasn’t for my free oil changes, I wouldnt come back here, I could have went to take 5 or Walmart.. cheaper and faster.
• DS

  Di Si

  Jan 1, 2026
  1.0
  very unprofessional place, sales person called and was very rude, talking real mean and hateful to me, treating me like a 5 year old because the survey for this company wasn't all 10's, he got 10's, but other parts of the company didn't, like the service department they got 9's, from 0 to 10, 9 is great, my van had been in the service department like 8 times within the year that i bought it, IT IS A Lemon, there was bad communication through the service department, I have never been treated like this by any business, went in to the dealership, other associated apologized and the manager, but the sales guy didn't, i wanted him to apologize personal to me and write (email) me apologizing to me, the manager said he would get him to do it, that day, it's been 2 weeks and nothing,
• LS

  less segal

  Dec 27, 2025
  3.0
  The good: I got a very nice used Toyota Rav4 and the sales Rep Dylan and Finance manager Henson were both a pleasure to deal with. The bad: Just be aware that this is a GRIND sales process, not like Carmax or other no haggle lots. It's a business model and I get it, just be aware. The advertised price is NOT the price. If you ask up front what the real price is, they will tell you "just add the typical tax and tag." Then they add $2,500 in a "protection plan" a $1,300 dealer fee and about an extra $700 to the actual title transfer and registration fee to every deal. They will also lowball your trade severely, so get it appraised somewhere neutral first. Also be aware that you may have to finance with them to get any movement on the price. Some other nits were only one key and no books. I paid about $2,000 more than I wanted to and ended up financing with them to get it done, but the vehicle I got was a hard find I would probably not find elsewhere. If your willing to do the dance, you can get a fair deal.

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