Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Orlando #6358 in Orlando, FL is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Orlando, FL or call us at (407) 563-2149.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.4
431 reviews
5 stars
306
4 stars
55
3 stars
24
2 stars
9
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others, particularly managers, were criticized for rudeness and unprofessional behavior.
Staff Knowledge
Several reviews highlighted the staff's knowledge and ability to assist customers effectively, particularly in diagnosing car issues and providing product recommendations.
Store Environment
The store is generally described as clean and well-organized, but some customers reported issues with long wait times and inadequate staffing during busy periods.
Product Issues
There were complaints about receiving incorrect parts and difficulties with returns, indicating a need for better employee training and inventory management.
- KUKarla UrribieraDec 6, 20251.0Siempre que entro a esta tienda quieren atender a uno de su mal carácter hoy fui a comprar un aceite y un señor qué se llama Antonio sanchez todo desesperado atendiendolo a uno con su mal carácter y no solamente el sino que todo el personal con su falta de ética profesional porfavor gerentes tomen nota de esto o mandeles a dar un curso de ética para atención al cliente
- TWTony WizardDec 5, 20251.0Noel Lasalle Troche store manager at 6358 caused me trauma and disruption on the beautiful day I was having all because of some oil I was trying to recycle. I visited AutoZone Store #6358 to properly recycle used motor oil from an oil change I completed the day before. As soon as I walked in, the store manager, Noel Lasalle Troche, insisted on “inspecting” the oil first, which I understood as standard procedure. However, the way he handled the situation was unprofessional and disrespectful. Instead of simply checking the container, he repeatedly questioned me—asking if I was “sure” it was only oil, implying that it “looked mixed,” and pressing the issue multiple times even after I clearly explained it came directly from my truck. He specifically mentioned that there would be a fine, assuming it has anything other then engine oil. His tone and attitude suggested that he doubted my honesty based solely on appearance, which is unacceptable for any customer-service environment. We continued to the back of the store where oil is recycled, and once he finally poured it out and realized it was indeed clean used motor oil—just as I had stated—he went completely silent. There was no apology, no acknowledgment of his unnecessary accusations, and no professional courtesy. This experience reflects poorly on AutoZone’s customer service standards. Customers should be treated with respect—not interrogated or made to feel profiled. I hope this store receives appropriate guidance to ensure no one else has to deal with this kind of treatment.
- JMJaojelex MontoyaDec 2, 20255.0Genial
- RPRobert PerezNov 29, 20255.0Exceptional customer service! Came in for help on a dead battery and the staff there was friendly and efficient!
- RRReyNov 19, 20255.0I had a great experience at AutoZone. The store was clean, well-organized, and stocked with all the parts I needed. The staff was super helpful—one associate even came out to check my engine light for me. They diagnosed it quickly and explained everything in a simple, friendly way. Fast, efficient, and professional! I’ll definitely be coming back for any future car needs 👋
Frequently Asked Questions About AutoZone Auto Parts
What are the regular store hours for AutoZone Auto Parts in Orlando?
AutoZone Auto Parts in Orlando is open Monday through Saturday from 8:00 AM to 9:00 PM, and on Sunday from 8:30 AM to 8:00 PM.
Does AutoZone Auto Parts offer in-store pickup and delivery services?
Yes, AutoZone provides in-store pickup, curbside pickup, and same-day delivery services for your convenience.
Can I contact AutoZone Auto Parts in Orlando by phone or email?
Yes, you can call AutoZone at (407) 563-2149 or email customer.service@autozone.com for inquiries or assistance.
What types of products are available at AutoZone Auto Parts?
AutoZone offers auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
What brands does AutoZone in Orlando carry?
This store carries brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Where is AutoZone Auto Parts located?
It is located at 5712 Danube Way, Orlando, FL 32807, United States.
Are there any nearby automotive places or competitors to AutoZone in Orlando?
Yes, there is another AutoZone nearby as well as competitors like Advance Auto Parts, NAPA Auto Parts, and O’Reilly Auto Parts in the area.
What nearby places can I visit before or after shopping at AutoZone?
You can visit Paleteria el Progreso for refreshments, or stop by Tropical Supermarket and Las Americas Supermarket for groceries and fresh produce.
Are there any beauty or spa services near AutoZone in Orlando?
Yes, nearby beauty and spa locations include Sporty Barber SHOP, Mystic Medical Spa, Naj Henna Studio, and Eyebrow Threading for various beauty treatments and services.
Is there convenient access to insurance or medical services near AutoZone in Orlando?
Nearby you will find Nationwide Mutual Insurance Company and Univista Insurance for insurance needs, as well as Doctors' Pain Management Associates, Orlando Methadone Treatment, CAC-Florida Medical Centers, LLC, and CenterWell Senior Primary Care for medical services.