Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Orlando #3812 in Orlando, FL is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Orlando, FL or call us at (407) 438-1581.
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Luis, Ryan, and Michael providing exceptional service.
Product Availability
Several reviews indicated issues with product availability, with customers frequently encountering situations where items were out of stock or not carried.
Service Efficiency
While many customers appreciated quick service, some reported long wait times and poor responsiveness, particularly during busy periods.
Mixed Experiences
Feedback varied significantly, with some customers expressing extreme dissatisfaction due to unhelpful staff or unresolved issues, while others had positive experiences.
Store Environment
The store was generally described as well-organized and stocked, but some customers noted a lack of professionalism among certain employees.
MM
Mariana Miller
Nov 11, 2025
5.0
Very friendly
BC
Beatriz Carpio
Oct 16, 2025
5.0
Muy amable la persona q me atendió
BD
Brian Demers
Oct 12, 2025
1.0
My experience with AutoZone was completely unacceptable. I ordered a car battery with the expectation it would arrive on time, but it didn’t—and I was left stranded without any updates, apology, or assistance. When I went to the store to resolve the issue, the customer service was abysmal. The staff showed no urgency or professionalism, and the manager was unable to communicate effectively in English, making it impossible to get clear answers or any meaningful help. I was met with confusion, deflection, and zero accountability. This wasn’t just a delay—it was a total breakdown in basic customer support. AutoZone needs to seriously reevaluate its approach to service and communication, especially when customers are depending on them in urgent situations.
DS
David Sayko
Sep 21, 2025
4.0
Several locations in Orlando, friendly, knowledgeable helpful staff. Open until 10:00pm during the week.
BM
Bryan Mangum
Sep 14, 2025
5.0
JARITZA was impressive when I came into the store with some questions. She knew exactly what the problem was with my car's cluster and how to fix it. She gave me confidence to resolve the situation. I'm grateful that I met the right person at the right time so that my stress disappeared. Thanks for doing a remarkable job!