Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Old Winter Garden Rd in Orlando, FL is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Orlando, FL or call us at (407) 294-2481.
Many customers praised the helpfulness and friendliness of staff members like Jacobi, Wesley, and Smiley, highlighting their willingness to assist and provide excellent service.
Inconsistent Experience
While some customers reported outstanding service, others experienced rude or unhelpful interactions, indicating inconsistency in customer service quality.
Product Availability
Several reviews mentioned issues with stock levels, with some customers unable to find the parts they needed, leading to frustration.
Installation Assistance
Customers appreciated when staff assisted with installations, but there were complaints about refusal to help in certain situations, leading to dissatisfaction.
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Eboni Starr
1 day ago
1.0
Associate B.A. at store number 4960 had the worst attitude, demeanor and customer service I have ever encountered at an Auto Zone. He argued with me about the name in the account, however, he had 8 numbers in the phone number field…
He refused to exchange my battery which was under warranty, he kept walking back and forth into the store as if he was u prepared. He called me into the store to do “paperwork” which was for him to only give me a receipt.
He kept yelling at another associate “Wesley” for a password and was rude during the duration of my visit. He did switch out the battery but told me he “technically” didn’t have to even though it was under warranty.
It took him so long to change the battery because he was u prepared and kept going back into the store for various tools!
This behavior should not be allowed or accepted!
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Sergio Souza
2 days ago
5.0
Great help and nice crew eager to help out!! Worth the time coming here!!
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Martha Adrien
5 days ago
5.0
Mikey O is the good customer service 👏
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Leandro Negri
Feb 12, 2026
5.0
Great Staff
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Jordan Alamdar
Dec 16, 2025
5.0
Wesley is truly one of the best employees working there, I wish everybody I encountered in customer service was as courteous, accommodating, and as helpful as him. He’s always so kind and does everything he can to help install parts no matter how time consuming it may be. He even stayed after closing to help me install a headlight bulb. I really appreciate your outstanding service and a lot of people could learn from you. Thank you!