Alamo Rent A Car

4.2
515 reviews
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Business Details

1000 Car Care Dr, Orlando, FL
32830, United States
(888) 826-6893
https://www.alamo.com/en/car-rental-locations/us/fl/orlando-walt-disney-world-car-care-07a7.html
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About

Car Rental Agency
Save time, get great deals and discounts when you book your next rental car with Alamo at Orlando Airport. When you book through Alamo, activate Accelerated Check-in and get to the fun fast! Cheap car rental rates in FL and abroad at over 1,000+ airport locations.

Location

Alamo Rent A Car
1000 Car Care Dr, Orlando, FL
32830, United States

Hours

Reviews

4.2
515 reviews
5 stars
335
4 stars
83
3 stars
27
2 stars
16
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the helpfulness of staff like Beverly and Hanna, others reported rude and dismissive behavior from employees.

Car Condition

Several customers experienced issues with the condition of the cars, including receiving vehicles that were dirty or had mechanical problems.

Reservation Issues

Multiple reviews highlighted problems with reservations, including unavailability of booked cars and unexpected charges, leading to frustration among customers.

Convenience

Many customers appreciated the convenience of the location and shuttle services, particularly for those staying at Disney resorts.

Overall Experience

While some customers had positive experiences with quick service and good vehicle selection, others reported significant issues that negatively impacted their trips.
  • LD
    Lisa DeFazio
    Nov 15, 2025
    5.0
    Had to drive home bc of Govt shutdown - Stressful! Car care center at Walt Disney Orlando - GREAT Drop Off at Newark Airport (Kyle and his Manager) - GREAT Alamo call center - Medicare at best
  • OO
    Océane
    Nov 9, 2025
    5.0
    Really really great. Thanks a looot to Beverly, a very sweet, professional and understanding person. She listened to our needs and made sure to do her best. Thanks to her, we’re gonna have a really great road trip to Washington ! Thanks again lot again !! Frederic
  • RM
    Richard Major
    Sep 12, 2025
    5.0
    Hired via Expedia but service was great and no issues
  • DS
    Dave Spink
    Sep 12, 2025
    1.0
    Terrible experience with Alamo Orlando Disney Car Care. Staff at the desk were dismissive and rude, managers ignored repeated requests to help, and the car was handed over late and in poor condition. The whole point of booking early was lost, along with pre-paid activities. Even Wisecars (the broker we booked through) have been in touch with this branch multiple times, but Alamo have still not responded or offered any resolution. We’ve now had to start a Section 75 claim with our credit card provider to recover the hire charges and all associated costs caused by their failure. Unprofessional and unacceptable service – would strongly advise booking elsewhere. UPDATE: I’ve already called, spoken to staff in person, and Wisecars have contacted you directly, You promised me a manager call back to fix this, You've ignored Wisecars. Now it’s with my credit card company under Section 75, who will deal with recovering everything I lost including associated costs.
  • MM
    Mick
    Sep 11, 2025
    5.0
    I was having problems with the car I picked up at MCO airport. Jeff went above and beyond to help me get into another vehicle. I highly recommend this location based on their customer service.
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Frequently Asked Questions About Alamo Rent A Car

Where is Alamo Rent A Car located in Orlando?

Alamo Rent A Car is located at 1000 Car Care Dr, Orlando, FL 32830, United States.

What are the operating hours for Alamo Rent A Car?

Alamo Rent A Car is open daily from 7:00 AM to 6:00 PM.