Business Details
About
Auto Body RepairAuto Repair ShopAuto Dent Removal Service
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
170 reviews
5 stars
116
4 stars
17
3 stars
9
2 stars
3
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised staff for being helpful and communicative, while others reported rude interactions and poor follow-up.
Repair Timeliness
Customers expressed frustration with long wait times for estimates and repairs, with some experiencing delays of several weeks.
Quality of Work
While many customers were satisfied with the quality of repairs, there were complaints about incomplete work and issues arising post-repair.
Communication
Some customers appreciated regular updates on repair status, while others felt left in the dark and had to initiate contact for information.
Overall Experience
Experiences varied widely; some customers had positive interactions and outcomes, while others reported significant dissatisfaction and would not recommend the service.
- TOTia Olson5 days ago5.0What an amazing experience! From start to finish I was met with kindness, professionalism and clear communication. Their customer service is outstanding. A rare thing to experience in this day and age unfortunately. Extremely thankful for the knowledge and care of all staff and technicians. Donnie specifically was courteous and professional. What a great place! Highly recommend.
- CGC GrondahlOct 20, 20251.0They\n Received my truck on the 10th called and told me by the 12th that the parts wouldn't be until 16th, so now we wait, we call them on the 17th and they tell them oops. Now we're waiting on more parts, and your parts won't be until the 21st. All this for a dent in my bumper. My thing is, if you're going to inspect a vehicle, do it right?The first time and make sure you order all the parts that you need.Don't make your customers wait an additional week.Because i'm very grateful and blessed that I can afford a rental car for another week while they finish painting my muffler to install it. Ut oh better get Macco!
- DPDr. Wizard K. PendletonOct 18, 20251.0Over 2 weeks to prepare an estimate for a small bumper ding on a Ford Maverick. 3 more weeks to repair it. Not like it's a rare, foreign, or unusual car, or has major damage. Unacceptable!!!!!
- GSGina SeymoreJul 28, 20255.0We came here to correct our issues created by another location. From the moment we walked in we were greeted promptly and had the issues corrected quickly. Thank you Rick for your time today, we greatly appreciate it ! Highly recommend this location
- BLBrittni LoTurcoJul 10, 20255.0We have dealt with the location twice and each experience has been fantastic! They were able to quickly get us in and make the repairs needed in a timely manner. Irwin provided great communication and made sure everything was dealt with properly with our insurance. We highly recommend this location!
Frequently Asked Questions About Gerber Collision & Glass
What types of auto repair services does Gerber Collision & Glass offer?
Gerber Collision & Glass provides services including collision repair, auto body repair, dent removal, bumper repair, windshield replacement, auto glass services, and paintless dent repair.
Where is Gerber Collision & Glass located?
Gerber Collision & Glass is located at 1011 Blanding Blvd, Orange Park, FL 32065, USA.
What are the operating hours for Gerber Collision & Glass?
Gerber Collision & Glass is open Monday to Friday from 7:30 AM to 5:30 PM and closed on Saturdays and Sundays.
Does Gerber Collision & Glass provide any guarantees on their workmanship?
Yes, they offer a Lifetime Guarantee on workmanship for as long as you own your vehicle.
What payment methods are accepted at Gerber Collision & Glass?
They accept American Express, Check, Discover, MasterCard, and Visa payment options.
Is Gerber Collision & Glass accessible for customers with disabilities?
Yes, the facility has wheelchair accessible entrances and restrooms to accommodate customers with disabilities.
Are there any rental car services near Gerber Collision & Glass?
Yes, Enterprise Rent-A-Car is located nearby, providing convenient car rental and truck rental services for customers who need a replacement vehicle during repairs.
What nearby stores can customers visit before or after their auto repair?
Customers can visit nearby stores like Quigley House Thrift Store for vintage items, The Mossy Oak Paintbrush furniture store, and several boutiques such as Lolly Poppins Boutique and Be Bella Boutique.
Are there any automotive-related service providers near Gerber Collision & Glass?
Yes, nearby automotive services include Tire Kingdom for tire sales and repair, Visual FX Custom Paint & Body for custom automotive repairs, and Cutting-Edge Hydrographics for auto customization.
How can I contact Gerber Collision & Glass for estimates or inquiries?
You can contact them via phone at +1 904-298-2982 or email at info@gerbercollision.com. Their website also provides free estimates and more information.