A & J Auto Repair

Reviews

• DK

  Dorinda Kline

  May 29, 2023
  5.0
  If you are in need of a moving truck come see Jerry! He made this part of the move easy!
• SB

  Susan Balent

  Jan 3, 2023
  1.0
  Why do they have to rim up your car's
• JS

  Jason Stripling

  Jul 27, 2016
  1.0
  The bullet-point details surrounding our experience with Budget this past weekend are described below: •One 12’ Moving Truck was reserved for pickup at Budget of Downtown Jacksonville, 1515 Prudential Drive, Jacksonville, FL 32207. This reservation was made on July 15, 2016. ◦Please note that this Budget Rental site has advertised hours of Saturday operation from 8:00am – 4:00pm •We now live in Tallahassee, Florida and chose to rent the truck from Budget in Jacksonville because it was more cost-efficient than renting and returning locally. •We chose this particular location, Budget of Downtown Jacksonville, for a couple of reasons, but most importantly, because it stayed open until 4:00pm. ◦This was integral since we needed a place that stayed open later so we could handle our other moving issues Saturday morning and then drive to Jacksonville to get the rest of our furniture. This was a very intricately planned out trip with multiple moving parts. •After wrapping up our other moving issues Saturday morning, we headed out for Jacksonville about 12:30pm, where we had bodies already scheduled and lined up to assist us with the moving of our remaining furniture. ◦We planned on arriving at Budget of Downtown Jacksonville by 3:00pm…in plenty of time to acquire the Budget rental truck so we could meet our moving party by 4:00pm. •At approximately 1:15pm, out of shear boredom from the car drive, my wife just so happened to check her email on her phone. It was at this point she realized that she had an email from Budget. The subject line of this email was “Your Budget Truck Rental”. Fortunately for everyone involved, my wife actually read the details of the email, where, thankfully, she realized that our pickup location now differed from what we had programmed into our GPS. The email, which was received at 8:40am Saturday, stated that our pickup location was in Orange Park, FL, not Jacksonville, FL. This obviously caused immediate concern since we had no idea where Orange Park, FL was. •We immediately called the new pickup location, A & J Auto Repair, where we spoke with a man who informed us that he did have our truck ready and that it needed to be picked up by the time he closed…at 2:00pm. •We informed the gentleman that we were currently on the way to Jacksonville from Tallahassee and that our estimated time of arrival would be around 3:00pm, whereby he then told us that he would be closed and the truck would no longer be available. We explained the situation to him. He truly seemed to not care whether Budget had dropped the ball or not and did not offer a plausible solution. Obviously being extremely dissatisfied with his response, we asked for the number to Budget Customer Service. He told us it was 1-800-GOBUDGET and hung up the phone on us. Long story short...Budget did not allow us to rent a truck from them that day. WE WILL NEVER GIVE OUR BUSINESS TO BUDGET AGAIN!!! :(

Frequently Asked Questions About A & J Auto Repair