Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Pat and Jimmy.
Service Quality
While some customers reported excellent service and quick repairs, others experienced issues with incomplete services and miscommunication regarding repairs.
Wait Times
Numerous reviews mentioned excessive wait times for service, often exceeding expectations set by appointments.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, citing overcharges and high markups on parts compared to competitors.
Trustworthiness
Mixed feedback on trustworthiness, with some customers feeling taken advantage of regarding necessary repairs and pricing.
VM
Vitalii Malyi
Nov 9, 2025
5.0
Excellent service, I recommend it to everyone. We replaced the tire under warranty, although I bought it somewhere else.
HO
Hiram Ortiz
Oct 26, 2025
5.0
I recently had 2 cars serviced at Goodyear in Odessa. Pat (manager) was extremely helpful, knowledgeable and pleasant. Jackie was also extremely helpful in getting me scheduled and serviced. I will return for all of my services there.
EM
Evan Michelson
Oct 20, 2025
5.0
Awsome service and great people! Super honest and got the job done!
SC
Susan Curts
Oct 3, 2025
5.0
I recently had my brake pads and rotors replaced at Goodyear Auto Service and I could not be happier with the experience. From the moment I walked in, the staff was professional, courteous, and clearly knowledgeable. They took the time to explain what needed to be done and gave me a fair and transparent quote upfront—no surprises.
The work was done quickly and efficiently and the quality was top-notch. I highly recommend this business!
BD
Bernie D
Sep 20, 2025
1.0
Generally very pleased with Goodyear mechanics, repairs, service and prices. However, as other reviews share - it is crazy Goodyear won’t repair tires with nails over 2 inches from sidewall due to the massive size of the patch the Goodyear location uses. I understand Goodyear is in the business of selling tires but doing so at the expense of losing customers isn’t wise.