Many customers praised the friendly and helpful staff, particularly highlighting individuals like Pat and Jimmy for their exceptional service.
Service Quality
While some customers reported positive experiences with repairs and maintenance, others expressed dissatisfaction with the quality of service, citing issues like incomplete work and overcharging.
Wait Times
Numerous reviews mentioned long wait times for service, often exceeding expectations set by appointments, leading to frustration among customers.
Pricing Concerns
Several customers raised issues regarding pricing, feeling that they were overcharged for services or that the costs were not transparent.
Mixed Experiences
Overall, feedback was mixed, with some customers expressing loyalty and satisfaction, while others reported significant negative experiences, particularly regarding communication and service reliability.
JJ
Jjw
Dec 29, 2025
1.0
Not recommended for oil change, especially if your vehicle is new or high end.
VM
Vitalii Malyi
Nov 9, 2025
5.0
Excellent service, I recommend it to everyone. We replaced the tire under warranty, although I bought it somewhere else.
HO
Hiram Ortiz
Oct 26, 2025
5.0
I recently had 2 cars serviced at Goodyear in Odessa. Pat (manager) was extremely helpful, knowledgeable and pleasant. Jackie was also extremely helpful in getting me scheduled and serviced. I will return for all of my services there.
EM
Evan Michelson
Oct 20, 2025
5.0
Awsome service and great people! Super honest and got the job done!
SC
Susan Curts
Oct 3, 2025
5.0
I recently had my brake pads and rotors replaced at Goodyear Auto Service and I could not be happier with the experience. From the moment I walked in, the staff was professional, courteous, and clearly knowledgeable. They took the time to explain what needed to be done and gave me a fair and transparent quote upfront—no surprises.
The work was done quickly and efficiently and the quality was top-notch. I highly recommend this business!