Mavis Tires & Brakes

Reviews

• JC

  Jehanne Carlos

  Feb 22, 2026
  5.0
  I came in 20 mins before close and Liz graciously still fixed my tire. I would have been in a difficult situation if they weren’t willing to take me because I had a 30 min drive on the highway to get home.
• SW

  Shawn Walsh

  Feb 18, 2026
  5.0
  Mavis is the best! They go above and beyond for you. What I like best is they treat you like family. The manager Tillis is such a great person. Don’t go anywhere else. Thank you Tillis, Joe, and the whole team. You have our business from now on.
• ML

  Mason Locke

  Feb 13, 2026
  5.0
  Be sure to stop by and see Liz and Tilly for your car’s needs—they were absolutely fantastic to work with. From the moment I walked in, Liz and Tilly were incredibly hands-on and attentive. What really stood out was how transparent they were throughout the entire process. Instead of just telling me what needed to be done, they actually brought me into the service area and showed me under the car. They walked me through the issues in real time explaining what was urgent versus what could wait. I have rarely had such experiences at other places. There was zero pressure and no vague explanations—just clear, straightforward communication. They broke down the costs and made sure I understood exactly what I was paying for. It’s rare to find a shop that treats customers with that much respect and honesty. On top of that, their pricing was unmatched and far better than any other option I was given. I will be going to these guys for as long as I live in Winter Garden.
• AZ

  A Zayed

  Feb 9, 2026
  5.0
  I had such a great experience at Mavis Tire & Brakes in Ocoee! Tilly and Danny were absolutely amazing. We came in with a flat tire, and they took such good care of us from start to finish. They were professional, friendly, and made the whole situation stress-free. They explained everything clearly, worked quickly, and made sure we were safe before leaving. It’s rare to find customer service like this these days. I truly appreciate how attentive and helpful they were. Highly recommend this location — thank you, Tilly and Danny, for going above and beyond!
• SB

  Shanalee Boisvert

  Jan 31, 2026
  1.0
  I brought my vehicle to Mavis Tire & Brakes, 11203 W. Colonial Dr., Ocoee, FL 34761 for a routine oil change. My car was drivable when I arrived. Immediately after the service, my vehicle smelled like burning oil, began smoking, stalled, and the oil light came on. I returned right away. The shop then replaced the valve cover gasket at no charge, indicating an issue occurred during service. After picking up the vehicle, it would not stay running and made unusual exhaust/muffler noises — problems that did not exist prior to this visit. When I raised concerns, I was told I “didn’t know what I was talking about,” was spoken to disrespectfully by multiple employees, and was told the issue is now a “tune-up” and my responsibility, despite the fact that the car ran before their service. The shop also placed false and inaccurate notes in their records regarding an alleged conversation that never occurred. I was ultimately refused further assistance and returned a vehicle in worse condition. A tuneup doesn’t automatically fail after a valve cover gasket is replaced. If a plug coil or hose was affected during the repair dad it is related to the work performed by their mechanics. How dare service managers Tilly, Mike Joey whoever else has enjoyed the pleasure of gaslighting and talking down to a woman trying to put the blame on me and charge me for something I did not cause is unethical. This has left me in a horrible situation where my son doesn’t have a vehicle to drive. Try to shift blame on me and by the way, I spoke with somebody at Mavis, which is an agreement that none of this makes any sense. Let me add that.. I am Reporting this to the Better Business Bureau for I will not fix nor pay for a tuneup that I did not need on a vehicle due to their negligence. And I will make sure that there isn’t any other woman that is treated the way that I was treated. Since this experience, I have learned that this company has been sued multiple times and now I understand why. Hey Mavis’s manager that read a post nicely reached out to me this morning and can see what I’m writing and agrees that I am not at fault for this. This company needs to do the right thing….. shame on all of you This experience was unprofessional and upsetting. I am sharing this review so others can be aware.

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