Jenkins Hyundai of Ocala

Reviews

• JF

  J J Ferguson

  1 day ago
  3.0
  Bought a new car in January 2026 and have not heard one whisper from our sales associate that sold us the car. Never darken their door again. Guess we are nothing but a large cash sale to this business. Live and Learn. We have IOcala dealer welcomed us with open arms and outstanding team of trained professionals. Thank God for Ocala, the car is amazing not like the dealer we bought it from.
• AC

  Amanda Cawley

  6 days ago
  1.0
  I’m extremely disappointed with the lack of communication and follow-through during my recent service experience. My vehicle, a 2020 Hyundai Elantra with 91,000 miles — a newly six-year-old car, broke down on the Florida Turnpike on 3/21 and had to be towed to the dealership. After inspecting it, I was sent home with the car on 3/23 and told there was no issue. Unfortunately, after only about 8 minutes of driving, the vehicle broke down again — this time in the middle of an intersection. The condition the vehicle was in when I was told it was safe to take home was clearly a safety concern, given how quickly it failed again. The vehicle ultimately required a transmission replacement under warranty, but the process to get the repair approved was unnecessarily delayed. Communication throughout the process was extremely poor. I had to call for nearly every update myself, often waiting 20+ minutes on hold just to speak with someone. During the delay, my service advisor David repeatedly told me that the approval was pending because the ASM needed to approve the repair and that we were waiting on her. However, during my first in-person visit, I spoke directly with the ASM and was told she was not familiar with my case and that the warranty approval actually required photos that should have already been submitted by the service advisor. She ultimately submitted what was needed and got the process moving again. After the photos were submitted, Hyundai ordered a field inspector to evaluate the vehicle for approval. The inspector came to the dealership on 3/9/26, and I was told the approval may be ready as soon as 3/10. When the claim was still not approved on 3/11, I made my second in-person visit to try to get clarity on the situation. Throughout this process I was repeatedly told things like “approvals take about two hours once submitted” and “it should be any day now,” which ultimately proved inaccurate and added to the frustration. During my second visit, the service manager, Robert, did place a phone call to check on the status and was told that no update was available yet. However, the overall interaction felt condescending, and I was told there was nothing that could be done other than continue waiting. After that visit, I contacted Hyundai corporate and opened an escalation. During that call I was informed that the prior approval request was open and still pending information from the dealership, which contradicted what I had previously been told. Once the remaining documentation was finally submitted after the escalation, the approval came through shortly afterward. The transmission was replaced under the CPO warranty. I understand that warranty approvals can take time, but clear communication, accurate updates, and proper follow-through should be the baseline expectation in a service department. Unfortunately, that was not my experience here. Additionally, the sales team continued to contact me via phone calls, texts, and emails attempting to sell me another vehicle while mine was in Service and I was getting no updates on it. I asked to be removed from their contact list multiple times and was met with an attitude by one of the sales staff when I responded to his text asking to be removed and not solicited to again. I’ve since sold the vehicle and the buyer has contacted me to let me know that while the service history report shows new brakes were put in while it was in the shop, the brakes on the car are old and were not replaced. The dealership has also falsified records.
• KD

  Ken Dethloff

  Apr 3, 2026
  5.0
  Went there with a particular vehicle and price in mind. They had the vehicle I wanted, (Santa fe, caligraphy, hybrid) a color that was acceptable to me, and a price that was acceptable also. Kelly was my salesperson. Very personable and knowledgeable. She gave me what I felt was a fair price for my trade and within a matter of a couple hours I was on my way off the lot in my new vehicle and this was on a sunday! Excellent experience. No high pressure and no oversell. Very nice facility and first rate assistance from Kelly. Well pleased!
• TT

  Taria

  Mar 31, 2026
  1.0
  This establishment is literally the worst place i've ever been to. 2 weeks after buying my car i came here, where they charged me a whopping $1000+ tax, i thought life would be peaches and cream! absolutely not! After 3 years of dealing with this dealership, i got nothing but the run around to make me pay for any and everything other than actual issue. the motor. they have the warranty, they would rather you wait for your car to explode or stop in the middle of the road, and you be hurt for them to actually give it to you. i've payed thousands of dollars to have my time wasted and my car ultimately not fixed time and time again, they put a temporary bandaid to keep you happy for a while, until ur back in the same position for the 6th time this year alone. Jessica is condescending, unprofessional, and a class act. she was rude and try to belittle me and my intelligence, saying she will not speak to me if i continued to express my anger over their scamming tactics. they prey on younger woman knowing we don't have much knowledge of cars, but apparently neither do they. i took my car to 3 other mechanics and they all told me it was my motor, and compression leaks, and a misfire, hyundai is trying to convince me it's just leaking carbon and they had to wipe it off it was fine? they also said it was my spark plugs, and coils which i got done with them. The coils are literally new, it's drualast after market. the plug is fouled because of the low compression and gas not burning correctly. when my mechanic came he explained it step by step, you can see the injector firing on the scanner, you can also hear the coil firing, we tested the coil together swapped coil 1 to 3, same issue you can still hear it sparking. it sounds to me they just put it on the scanner, not actually diagnose and told me this BS excuse. it's sick actually, the greed and need to lie and betray people who work every single day for their cars. i've come here multiple times, it never seems to be the one thing that they would have to pay out of pocket, although my mechanic who has been working as mechanic for 20+ years says other wise. unfortunately i still have to pay the $200 fine for them to tell me what i already told them was wrong with it, you all are disgustingly and i will never deal with you again. you gained money but at what cost? none of those people in there drive a hyundai by the way.. that should tell you something. unfortunately i need a car, so i have to get it fix not there though of course not. i'm sure once i get it fix, ill be right back here writing to you guys again. service terrible. humanity nonexistent. hearts cold. overly weird and you lost yet another customer. congrats hyundai!!!
• HW

  Heather Woodward

  Mar 24, 2026
  5.0
  Just Purchased a Used 2017 Hyundai Tucson Eco. Great Experience from Start to Finish. Reached out and Enquired on the Vehicle. CASH was quick to respond Via Text. I scheduled an appt for a test drive. Price of my Vehicle was over what we wanted to spend. We were able to Negotiate a Great Deal! I Purchased & very satisfied with My Experience, I highly Recommend anyone who would like a Car to see him. He was very responsive to calls and text up until my Vehicle was ready. Even offered to Have it delivered to my home Address. Best Experience I ever had with e Dealership! ⭐️⭐️⭐️⭐️⭐️

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