Safelite AutoGlass

4.1
734 reviews

About

Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts StoreSafelite
Do you have glass damage? For windshield repair and replacement in the Ocala area, turn to Safelite AutoGlass . Those in central Ocala or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 925 NW 6th Terrace, Safelite AutoGlass Ocala repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.

Details

  • Requires appointmentAvailable
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

Safelite AutoGlass
925 NW 6th Terrace, Ocala, FL
34475, United States

Hours

Reviews

4.1
734 reviews
5 stars
533
4 stars
33
3 stars
27
2 stars
17
1 star
124

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the professionalism and friendliness of the technicians, highlighting their efficiency and thoroughness during the windshield replacement process.

Communication Issues

Several reviews pointed out significant problems with communication, including difficulty reaching customer service and issues with appointment scheduling.

Installation Problems

There were multiple complaints regarding incorrect glass being used, damage caused during installation, and incomplete repairs, leading to customer dissatisfaction.

Customer Experience

While many customers reported positive experiences with the service and staff, others expressed frustration with the overall organization and responsiveness of the company.
  • TC
    Terry Carlyle
    Jan 2, 2026
    5.0
    my Geico claims policy person set up the repair with Safelite,once approved ,Safelite kept in contact until the job was done.Very professional.
  • CS
    connie smith
    Dec 31, 2025
    1.0
    First of all, we are sorry we went with Safelite. It is impossible to talk to anyone. They repaired a crack in our winshield earlier this year. It spread overnight all the way across. Apparently you can't ask the automated thing any questions, you have to go online. I asked Grok if there were any shops that actually had people that answered the phone and Grok saved the day, again! I called a local shop anf someone answered! I guess we may have to let Safelite replace the windshield since they initially did the crack tepair but if we have windshield issues again we won't go back to them.
  • SS
    Sam
    Dec 17, 2025
    5.0
    Michael was transparent on when to expect him for the house call, and was totally professional and conscientious throughout the replacement. He completed the replacement quickly and made sure there wasn't a speck of glass left on my driveway or in the car. I couldn't complain about the service I received even if I tried.
  • DC
    Dawn Crawford
    Dec 16, 2025
    1.0
    After 3 scheduled appointments to have my windshield replaced, I still have yet to get it completed. The first scheduled appointment was cancelled due to the tech having a family emergency- that's understandable. When the tech came out for my second scheduled appointment, he showed up with aftermarket glass. I lease my vehicle, so I specifically told Safelite that I needed OEM glass. For my third scheduled appointment, the tech never showed up. The local Safelite office does not accept phone calls, so I had to search for the number for the nationwide customer service. They were able to get in touch with the tech, and he said he was out all day trying to get my glass, and that Safelite was supposed to call me. Needless to say, I'm going elsewhere.
  • SL
    Shanna Land
    Dec 16, 2025
    1.0
    I just had my windshield replaced yesterday. My windshield wipers aren't working, and my brand new windshield wipers I just replaced are missing. I now have to wait til tomorrow to have someone come fix my wipers and I don't even know if they have the ones that are missing. You can't call them directly either so no one can verify they have my wipers and why they weren't put back on.

Frequently Asked Questions About Safelite AutoGlass

What services does Safelite AutoGlass in Ocala provide?

Safelite AutoGlass offers windshield repair, replacement, chip and crack repair, wiper blade replacement, and advanced safety system recalibration for vehicles in Ocala.

Where is Safelite AutoGlass located in Ocala?

Safelite AutoGlass is located at 925 NW 6th Terrace, Ocala, FL 34475, USA.