Gerber Collision & Glass

Reviews

• BP

  Brandon Peterson

  2 days ago
  1.0
  Horrible service... Weeks long now.. 2 trips/yimes for something that was told 4-5 days and it's still not right after the 2nd attempt... The manager Ryan was also rude to me when I tried to get an explanation...I Decided to leave with my car with runs in the clear coat still because management couldn't speak with me to resolve the issue... Runs all down the side of my vehicle... Horrible work... And no responsibility taken... I'm not even going to ask for a refund... What a joke...
• KK

  kaylei

  Jan 5, 2026
  1.0
  was told my vehicle was first priority since beginning of the month and it’s still not ready. business is currently undergoing changes so i’m trying my best to be patient but the shop ordered the wrong parts twice and i am currently waiting an extra week for paint.
• CJ

  Carlos Torres Jr

  Dec 17, 2025
  3.0
  They do a great job with body work but left lots of shop dust in my truck and my door speaker pops now after body work on the same side they fixed and it was not popping before. They told me my vehicle would be ready in 2 weeks and it was ready early but if I didnt pick it up that day, Id accrue storage charges at $30/day. The truck was ready nearly a week early and I was out of town and had to come back early to avoid an additional $150 in storage fees which I honestly find insane. Great body work though 5 stars but customer service was definitely 1/2 a star.
• AA

  Ayana V. Alexander

  Dec 11, 2025
  5.0
  I dropped my car off at Gerber Collision today after being rear-ended, and I have to say—this has been one of the most stressful experiences I’ve ever had dealing with insurance and trying to get repairs started. Everyone seemed to be pointing fingers: the rental car company was blaming the insurance, the insurance was blaming the policyholder… and I was completely overwhelmed. But then Gerber Collision stepped in, and everything changed. The manager came out and advocated for me immediately—without hesitation. At a moment when I was stressed, tired, and honestly speechless, he stepped in, explained the situation clearly, and supported me in a way I didn’t expect from someone who didn’t even know me. I have never felt so seen, supported, and protected by a stranger. Before the repairs have even begun, this experience has already resonated with me. It reminded me that good people still exist, and that I chose the right place for my repair. I feel comfortable, cared for, and genuinely grateful that I selected Gerber Collision. If the repair experience is anything like the compassion and professionalism I experienced today, I know my car is in the best hands. Highly recommend.
• AP

  Andrea Parks

  Nov 17, 2025
  5.0
  The folks at Rachels are so kind and friendly!! Highly recommend their services. I have no negatives to say about my experience with them.