Enterprise Rent-A-Car

Reviews

• PP

  PhilE

  Mar 30, 2026
  5.0
  Very good. Explained all i needed to know. Got me in and out quickly.
• BK

  Brett Koller

  Mar 24, 2026
  5.0
  The pickup and dropoff experience was quick and easy. The car was clean and affordable, and the price was great.
• JM

  Jim Morgan

  Mar 14, 2026
  5.0
  Emily greeted me with a warm smile and treated me to professional-level service. I got clear instructions on how to find my car and left the airport in good time. I will always choose Enterprise when I have the choice. JM
• CM

  Cosomos M

  Mar 7, 2026
  1.0
  Terrible experience. I had a 9:00 AM reservation and arrived at 8:45 AM but didn’t receive a car until 10:45 AM, even though customers who arrived after me were served first. The vehicle I finally received was filthy, dented, scratched, smelled bad, and had nearly 50,000 miles. I returned the car a day early because I was so disappointed, but they refused to refund the unused day. When I dropped it off, the attendant even told me “we upgraded you.” If that was the upgrade, I can only imagine what the regular cars look like. Very poor service and extremely disappointing experience.
• JW

  John Wilson

  Mar 4, 2026
  1.0
  I had a terrible experience with Enterprise Rent-A-Car and would strongly caution others before renting. I picked up a vehicle at Naples Airport and dropped it off at their St. Pete Beach location. It became obvious very quickly that the two branches do not communicate and seem to operate under completely different standards. When I picked up the car in Naples (after waiting in the lobby for over an hour after the scheduled pickup time), it had just been washed and was still wet. I walked around it carefully and saw no visible damage — no dents, scratches, or signs of impact. Upon drop-off in St. Pete Beach, staff began pointing out “waves” in the side panel and claimed the headlight “looked off.” There was no visible damage whatsoever. No scratches, no paint transfer, no cracking — nothing that would indicate impact. If anything, it looked like a manufacturing issue. The vehicle was then sent to an auto body shop that chose to do a full paint job and replace paneling, resulting in nearly $5,000 in charges. Completely excessive and, in my opinion, profit-driven rather than based on actual damage. What made this worse was corporate’s response. I was told they have no incentive to take photos of vehicles upon return — that responsibility falls entirely on the renter. The Naples location also will not provide you with “before” photos from your rental period. So if a different branch later claims something is wrong, you are essentially on your own. This experience felt like a complete scam. PSA to anyone renting: 1) Video record the entire vehicle at pickup and drop-off (in extreme detail and good lighting) 2) Make sure you have a credit card company that will advocate for you. You may need it. Here are the photos in case anyone is curious to see the $5K "damage" themselves.

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