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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

3.6
(141 reviews)

Business Details

12045 Collier Blvd, Naples, FL
34116, United States
(239) 207-3259

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Naples, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Enterprise At Golden Gate location today.

Location

Enterprise Rent-A-Car
12045 Collier Blvd, Naples, FL
34116, United States

Hours

Reviews

3.6
141 reviews
5 stars
86
4 stars
5
3 stars
3
2 stars
0
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service, with some praising staff for being helpful and courteous, while others reported rude and dismissive behavior from management.

Reservation Issues

Numerous complaints about reservations not being honored, with customers arriving to find no vehicles available despite prior confirmations.

Vehicle Condition

Concerns raised about the cleanliness and maintenance of vehicles, with reports of dirty cars and mechanical issues.

Staff Efficiency

Some customers noted efficient service and quick rental processes, while others experienced long waits and poor management.
  • HG
    Heather Gabilanes
    5 days ago
    5.0
    If you need to rent a car in Naples, this is the Enterprise to go to and the best experience. Special thanks to John who is so lovely and helpful.
  • KS
    Katlyn Smith
    5 days ago
    1.0
    Canceled my reservation because they called and said my phone number was disconnected. My phone has been on and I have been receiving calls all week. No where in my confirmation email did it say if you do not confirm we will cancel your reservation. I also watched the guy at the desk 4 groups of people to the airport pulling location. Seems under staffed and like they don't actually care. Then had to find a ride to the airport location in order to get a rental car I have had booked for 2 and half months.
  • AS
    Andy Stuhlmiller
    Feb 20, 2026
    1.0
    Requested a minivan months ahead. Found out a day before the rental that they could not locate one. Option they provided would not work so it left us without any vehicle. Very disappointed. I have rented many vehicles over the years and was a very loyal customer. I will now explore other rental agencies
  • GF
    George Fetzer
    Feb 15, 2026
    5.0
    Pleasant and courteous staff
  • GC
    Greg Costello
    Jan 30, 2026
    4.0
    Touch surfaces( steering wheel, shifter, console) had a layer of grime. Vehicle vibrated at highway speeds and cruise control inoperative. Both issues resolved by being provided a different vehicle

Frequently Asked Questions About Enterprise Rent-A-Car

What are the operating hours of Enterprise Rent-A-Car in Naples, FL?

Enterprise Rent-A-Car is open Monday to Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.

Where is Enterprise Rent-A-Car located in Naples, FL?

Enterprise Rent-A-Car is located at 12045 Collier Blvd, Naples, FL 34116, United States.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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