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Enterprise employee helping Enterprise car rental customer roadside in the rain
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Enterprise Rent-A-Car

4.1
(598 reviews)

Business Details

1024 Pine Ridge Rd, Naples, FL
34108, United States
(239) 649-0400

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Naples, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Pine Ridge location today.

Location

Enterprise Rent-A-Car
1024 Pine Ridge Rd, Naples, FL
34108, United States

Hours

Reviews

4.1
598 reviews
5 stars
409
4 stars
50
3 stars
27
2 stars
16
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service, with some praising staff for being friendly and helpful, while others report unprofessionalism and poor communication.

Reservation Issues

Numerous customers experienced problems with reservations, including not having the reserved vehicle available upon arrival, leading to frustration and wasted time.

Vehicle Condition

Several reviews mention issues with the cleanliness and maintenance of vehicles, including dirty cars and mechanical problems.

Efficiency

While some customers noted quick and efficient service, others reported long wait times and understaffing, impacting their overall experience.
  • EF
    eva fortuna
    2 days ago
    5.0
    I just wanted to say that the service i receive at enterprise pineridge Naples Florida, is always a pleasure to deal with bobby . He’s efficient, and very quick . He knows what cars he has and what’s coming in . I never have to wait ,and always a pleasant experience. I also met Dave on my last rental visit to this location. He also was great to deal with ,very pleasant and knows his job . Thank you ,Enterprise pineridge location ,Naples , Will continue to rent from you.. thank you Eva Fortuna
  • NM
    Noel Manlunas
    Feb 26, 2026
    1.0
    Set up a rental. On my way in to pick it up was told they didn’t have any despite my confirmation. I asked to pull from somewhere else and they couldn’t. Asked to cancel and was told they couldn’t and I should try back. Never heard from them again. Called into customer service and was told my points were refunded and that the reservation was canceled. Now two s later points are not refunded and the reservation was still open dispute being told that they didn’t have one. I’ve rented from Enterprise for years and I’m shocked with the level of or should I say lack of responsibility. I was assured I would get a follow call and stay close to my phone. I’ve had to reach out every time except for the call I got saying they weren’t able to fulfill the confirmed rental.
  • JP
    Jesse Pickerill
    Feb 14, 2026
    1.0
    When you reserve a vehicle, you would think they would have a vehicle for you to rent. Not Enterprise! They will take all of your information and leave you stranded. They don't even try to help. I think their systems are broken.
  • TH
    Tom Hardesty
    Feb 12, 2026
    5.0
    I needed to rent a car as my vehicle was run into and was gonna be in the shop for three weeks. Brooke is who I dealt with and David both really fine individuals. They didn’t have any cars at the time but they found me a black 2023 Ford expedition max and it was super clean when I picked it up. There were absolutely no issues with it. I had the car for three weeks and returned it without a glitch. It was a seamless operation from start to finish I mean without a glitch so I just returned it yesterday and I wanted to let you know that if you need a vehicle to rent for a day a week or a month go see David or Brooke or both of them at Enterprise Car Rental’s on Pine Ridge Road near the corner of US 41 right next to the little cemetery that’s been there since the 1800s they will take care of you in bend over backwards to meet everyone of your needs. Thanks David & Brooke for the phenomenal job you did for me.
  • AH
    Anne Harris
    Feb 12, 2026
    5.0
    I have used Enterprise on Pine Ridge several times now and am always under duress when doing do. Every person, in every capacity was dedicated to making the experience as easy as possible for me. Complimentary ride home is unbelievable! who else does that!

Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Naples, FL?

Enterprise Rent-A-Car is located at 1024 Pine Ridge Rd, Naples, FL 34108, USA.

What types of vehicles does Enterprise Rent-A-Car offer in Naples?

They offer a wide range of vehicles including cars, vans, and luxury rentals, suitable for errands, repairs, or weekend getaways.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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