Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone is the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.6
832 reviews
5 stars
660
4 stars
75
3 stars
41
2 stars9
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff members like Cesar, Yves, and Bryan, while others reported poor service experiences, particularly with long wait times and unhelpful employees.
Product Availability
Customers noted that the store often had the parts they needed, but some expressed frustration over limited stock and specific product availability.
Efficiency
Several reviews highlighted issues with long wait times and slow service during busy periods, although some employees were recognized for their quick and efficient assistance.
Employee Recognition
Specific employees, such as Cesar, Yves, and Ashley, received multiple commendations for their exceptional service, indicating a few standout team members.
Mixed Experiences
While many customers had positive interactions, there were notable complaints about certain employees' attitudes and service quality, leading to a mixed overall perception.
- EHEugene Huerstel2 days ago4.0Sam the manager was very helpful. He knew his stuff and was on top of helping me get the right part. Thanks
- MMMaria Mendez2 days ago5.0Buenas atención
- DLDaniel Lopez6 days ago5.0Jose h.
- JSJason SaintclairNov 7, 20255.0⭐⭐⭐⭐⭐ Outstanding Customer Service – Thank You, Ashley! I want to take a moment to recognize Ashley at the AutoZone on Collier and Vanderbilt in Naples, FL for providing truly exceptional customer service. After having a very disappointing experience at another location (store #6873), I came into this store feeling frustrated and unsure what to expect. From the moment I walked in, Ashley completely turned my day around. She was patient, respectful, and genuinely kind. She took the time to listen to what I needed, helped me find the correct parts, and made sure I left confident that everything was right. Ashley didn’t just do her job — she went above and beyond to make sure I was taken care of. What stood out the most was her positive attitude and professionalism. She treated me with understanding and care, which honestly meant a lot after the experience I’d just been through. Thanks to Ashley, I left the store feeling valued and appreciated as a customer. AutoZone is very lucky to have someone like her representing the company. Employees like Ashley are the reason customers stay loyal to a brand. I can’t thank her enough for turning a bad situation into a great one. Thank you, Ashley — you’re a true example of excellent customer service!
- APAnne Marie PicascioOct 18, 20255.0Huge shoutout to auto zone today, outstanding service and great customer service from top to bottom !!! Thanks to Roberto and especially Rob vollmer !!!!! Rob was masterful in his troubleshooting skills and explained everything to us and had us on the road in no time at all. Certainly will be coming here for my car needs again !!! Thanks again
Frequently Asked Questions About AutoZone Auto Parts
What are the operating hours of AutoZone Auto Parts in Naples, FL?
The store is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
Where is AutoZone Auto Parts located in Naples?
It is located at 7575 Vanderbilt Beach Rd, Naples, FL 34119, USA.
What types of products does AutoZone Auto Parts offer?
They offer auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
Does AutoZone Auto Parts provide in-store pickup and same-day delivery services?
Yes, AutoZone offers both in-store pickup and same-day delivery services for customer convenience.
How can I contact AutoZone Auto Parts customer service?
You can contact them via phone at +1 239-316-5120 or email at customer.service@autozone.com.
Which brands are available at AutoZone Auto Parts in Naples?
Brands like Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance are available.
Does AutoZone Auto Parts accept cash only?
No, AutoZone does not require cash-only payments.
Are there any banks near AutoZone Auto Parts where I can handle financial services?
Yes, Fifth Third Bank and Suncoast Credit Union are nearby and can assist with banking and financial services.
Where can I grab a coffee or quick snack near AutoZone Auto Parts?
Nearby you can visit Cafe Blu or Dunkin', both offering coffee and light snacks.
What other automotive service centers are located near AutoZone Auto Parts?
Nearby automotive services include Tuffy Tire & Auto Service Center and Mobil gas station for additional vehicle needs.