AutoZone Auto Parts

Reviews

• MK

  Michelle Koontz

  Nov 11, 2025
  5.0
  I can’t say enough positive things about Jose at AutoZone. I was stranded at an intersection because my battery went in my car. I called Jose, he got the battery ready for me, installed it, and made sure I was all set. He was professional and knowledgeable, and had a great attitude! If he’s not a manager at this location, he should definitely be one. 10/10 experience with Jose.
• WC

  Walter Castro

  Nov 9, 2025
  5.0
  Jose And Bobby have an outstanding customer service, specially for someone who is from outta town. Zoners like them need to be recognized for their great efforts and friendly service
• MM

  Marcus Mumford

  Nov 7, 2025
  5.0
  Love this store! Staff is always so helpful and knowledgeable. Especially Brandon. Always super helpful and friendly. 100% recommend this location for all your vehicular needs!!
• JS

  Jason Saintclair

  Nov 7, 2025
  1.0
  On November 7, 2025, I called the AutoZone on the corner of Collier Boulevard and US 41 in Naples, Florida to confirm that a starter for my Jeep Unlimited Sport 4x4 was in stock. The gentleman I spoke with was helpful over the phone, confirmed that the part was available, and I told him I’d be there shortly. About ten minutes later, I arrived at the store and greeted the associate at the counter, explaining that I had just called about the starter. His response: “I never got a call about a starter; I don’t know what you’re talking about.” I brushed that off and explained again what I needed. He pulled up the starters on his screen and showed me the options. When I pointed to the model category to clarify which one applied to my Jeep, he abruptly said, “Don’t touch the screen,” spun it toward me, and asked, “What is it that you’re talking about?” At that point, I calmly explained the difference between the models. Instead of listening, he interrupted repeatedly, insisting that all the starters were the same. When I tried to share a previous experience at another AutoZone (where I had purchased the wrong parts due to a similar mix-up), he cut me off again and accused me of being “aggressive” and “hostile.” I was completely taken aback — I hadn’t raised my voice or shown any hostility whatsoever. I told him I wasn’t being aggressive and that I believe in treating people respectfully. His response? He sarcastically asked me if I “needed a hug.” That comment was wildly inappropriate, condescending, and unprofessional — especially coming from someone representing a major retail brand. I was stunned. I turned to leave, but as I was walking toward the exit, he called out across the store offering me a “10% discount.” It turns out the individual was the store manager, “B. Craig.” Frankly, that makes the situation even worse. For a manager to speak to a customer this way is beyond unacceptable. I’ve shopped at AutoZone for years and have always believed in supporting the brand, but this experience was so disrespectful and unprofessional that I left the store in complete disbelief. No customer should ever be spoken to in this manner, especially not by management. This location desperately needs to address its customer service standards and ensure that staff — especially those in leadership positions — are trained in basic professionalism and respect. I would strongly recommend taking your business to another AutoZone or a different auto parts store altogether until this store corrects its issues.
• GM

  Glenn Murch

  Nov 6, 2025
  5.0
  I went there for a car battery, an employee named Wilson helped me out and he was terrific. Made sure I got tested first and then installed the battery for free! Fantastic customer service! Thanks Wilson 👍

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