Cummins Sales and Service

Reviews

• LB

  Linda Barry

  Jun 15, 2018
  5.0
  Our motor home needed emergency service done on the first day out on our summer vacation. Our coolant leaked out through a hole in a pipe. We were towed to Cummins Midway. They let us stay on their property for 2 nights while the problem was fixed. We were given priority treatment & made to feel like family. Kudos to our technician Jeremy who went above & beyond to get us safely back on the road again as soon as possible & Mark who researched the surge tank we would need to order & have installed when we reached our first destination.
• MM

  Matt M.

  Mar 14, 2018
  1.0
  Don’t assume that just because you have an appointment scheduled that you actually have an appointment when you get there. Called to let them know the problem we were having with our Cummins generator on our RV two weeks before we were going to be in the area. We would only be in the area for 24hrs and needed it fixed before we moved on because we would be dry camping for a week and need a functional generator. We were told that the day we were planning on coming in (a Wednesday) should be in no problem but to call again the Monday before to confirm someone would be available to work on it. I called the Monday before arrival as requested and we both agreed on Wednesday and they planned for me to arrive at 10am. My family and I were two hours west and in a different time zone so I had to wake my sick kids up early to get moving on Wednesday to make our appointment. As luck would have it we hit some traffic and we were going to be about 20 minutes late. I called this location to let them know I had an appointment but would be a couple minutes later, they said no problem at all, so we continued. This is where it gets good- so I contacted them two weeks out, then again two days out, then again 20 minutes out and we were still set on having our generator looked at. Somehow when we arrived however the generator guy was off doing a planned job for the whole day and ultimately wouldn’t be back in time that day to look at it at all. So in conclusion, I don’t know how the actual service here is because we never got a chance to experience it, I’m sure it’s fine and I am not saying don’t ever go here but maybe make sure you call 4 times instead of 3 and also have a backup appointment at another location for your service just in case
• JH

  Jim and Cathy Hamilton

  Mar 1, 2018
  5.0
  Called this location and explained​that our coach had a check engine light and was loosing power. Was told to come right over. Kieth, the manager diagnosed the fault. Jeremy removed and replaced sensor that was shorted out. James and Cory were great also. These folks treated us so well. Cannot say enough good things about our experience. Coach is repaired and back on the road. Thanks all 4 of you guys for your support and great service. Jim and Cathy

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