Enterprise Rent-A-Car

Reviews

• JM

  Juan Morales

  5 days ago
  3.0
  Several factors have earned them 3 stars but mainly attention to detail. Misspelled email was put in to the system and even after that was brought to their attention it was not corrected. Wrong phone number was utilized as i was registered in the system as a prior client from a company that i no longer work for. It is almost impossible to get a person on the phone so went in person to correct these issues and request a different type of vehicle and was told they did not have what I was looking for but would be available by the end of the day and i would be called. Three days no call back. Although the staff is friendly enough this does not make up for the bad service. Too bad, 3 weeks driving a car that i didn't want.
• KF

  Katiuska Ferrando

  Apr 14, 2026
  5.0
  Excelente atención, el servicio de recogida fue lo mejor muy amable su personal
• CC

  Claudia Cruz

  Apr 9, 2026
  1.0
  I thought I found my ideal car rental place after having a good experience last year, however, after a having a bad experience this time around, unfortunately I won’t be returning. Long story short, they gave me a 12- passenger Sprinter that wasn’t well equipped, leaving me to experience frustration, stress, unexpected monies spent to fix the problem and ruined plans. Spoke to Rupert, and Jonathan who are managers, and we are going on the third day with no contact and no resolution or to make this right. The treatment is disrespectful and really disappointing. UPDATE: I wanted to update my post because the Area Manager, Sheila, called me and listened to me. I greatly appreciate her professionalism and attentiveness to my experience. I also appreciate her willingness to help me and help her team be better at handling customers. I hope that from this experience we can continue to have a relationship. Thank you again Sheila.
• NV

  Natalia V

  Mar 28, 2026
  5.0
  We had a great experience at this Enterprise location. Michael G. Mendoza was very welcoming, professional, and went out of his way to help us in any way he could. You can tell he truly cares about his customers. Highly recommend this location and if you get Michael, even better!
• FF

  Frank Fernandez

  Mar 24, 2026
  1.0
  I rented a car on March 9, 2026 until March 10, 2026, the attention of the representative who attended me, was terrible and impersonal. To top it off, despite having registered the car with my sun pass, I was charged double the toll charges.

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