Enterprise Rent-A-Car

Reviews

• ER

  Erica Roman

  Apr 13, 2026
  5.0
  Wonderful people.
• GA

  GA Alenazi

  Apr 3, 2026
  1.0
  The people there are so nice But Enterprise system is the worst ever
• AM

  Aaron Marley

  Mar 28, 2026
  3.0
  The staff were very friendly and helpful. However, when I request a mid-size car it's because I want a mid-size car. Don't give me a full-size pickup truck and pretend like you're doing me a favor; just tell me you're out of stock so I can shop elsewhere. Driving and parking that thing in Downtown Miami was a nightmare, and added unnecessary stress to our vacation.
• GS

  Gabriel Spitz

  Mar 24, 2026
  5.0
  Nice people, good service, great experience.
• RA

  Ricky Alvarez

  Mar 23, 2026
  1.0
  Last week on Monday, March 16, I went to the Enterprise location in Brickell with a reservation through my auto insurance. I was recommended a Jeep Rubicon, and the team brought it out from the garage. I liked the vehicle, and after the associate reviewed it with me, I placed my belongings inside, completed the payment, and was ready to leave. Right before closing the door, the same employee who handed me the keys suddenly told me there was a recall on the vehicle and that I needed to choose a different car. The timing was extremely suspicious. I stepped out and went back inside, where another employee, I believe named Jake or Dave, confirmed that I had to switch vehicles. At that point, I declined. It immediately felt like something was not right. As I walked outside, I saw the same employee showing what appeared to be the exact same vehicle, with the same license plate, to another customer around the building. From what I understood, that customer was not renting through insurance. This led me to believe I was misled about the “recall” so the vehicle could be rented at a higher rate. I chose to leave without a car because I strongly believe customers should be treated fairly and equally, regardless of how the reservation is made. I also asked for the manager to contact me, but I never received any follow up. This experience raises serious concerns about honesty and internal practices at this location. If there is a willingness to mislead customers in front of them, it makes you question what else is happening behind the scenes. I documented the entire situation on video. If management would like to review it, I am open to sharing it directly.