Safelite AutoGlass

Reviews

• EG

  Eva Gascon

  6 days ago
  5.0
  Had my windshield replaced (2/20/26) and they were quick and professional. Without asking, the stickers (condo assoc., and oil change) on my windshield were placed back on. Amazing work!
• DR

  Diego Ruiz

  Feb 21, 2026
  5.0
  I had my panoramic glass replaced in Miami, and I’m extremely satisfied with the service. From start to finish, the process was smooth and professional. They delivered my vehicle quickly, the installation was done perfectly, and everything is functioning exactly as it should. You can tell they take pride in their work. I would definitely use them again and recommend them to anyone needing glass repair or replacement.
• JT

  Jas T

  Feb 21, 2026
  1.0
  Absolutely terrible experience. They never showed up for the scheduled appointment. After that, a new crack appeared, and it was preceded by extremely loud and disruptive noise coming from the area they were supposed to address. When I reported it, they claimed it wasn’t their fault and said there was nothing they could do about it. Both the manager and the technician were rude and unprofessional throughout the process. This was my first and will definitely be my last time using this service.
• TG

  Tommy Guerra

  Feb 14, 2026
  1.0
  I had a windshield replacement scheduled and was explicitly told Saturday was my confirmed appointment. Because of this, I cleared my entire Saturday, losing income from my freelance photography work, just to be available. On the day of the appointment, I get a call saying they don’t even have the windshield. How do you confirm an appointment without having the part? That is pure negligence and a complete waste of a customer’s time. I spoke with a representative named Ariel, who showed zero empathy or concern when I explained how serious this was for me. I told him I was worried about driving with a cracked windshield and mentioned I have family flying in from out of the country. His response was basically that I was “fine,” as if safety and customer concerns mean nothing. When I asked to speak with a manager due to his attitude, he hung up on me. After that, I called nine times — not a single call was answered. It feels very clear that once he knew I wanted a supervisor, my calls were intentionally ignored.
• DO

  Daniel Ocano

  Feb 8, 2026
  5.0
  Great service. Matthew was on point.. very friendly and efficient....5 stars.... I've used Safelite only for my windshield replacement...zero complaints......I would say that getting the time frame for your appointment could be done better.... you get the 8am to 5pm window quote then you need to call day of to get better idea... they should contact you instead.