Many customers praised the staff for being friendly, respectful, and helpful, particularly highlighting Richard and Dixon for their exceptional service.
Professionalism
While some reviews noted excellent professionalism, others criticized the unprofessional behavior of certain staff members, particularly the manager Richard in some instances.
Service Quality
Customers reported mixed experiences regarding service quality, with some satisfied with repairs and others expressing dissatisfaction with upselling and service delays.
Transparency
Several reviews mentioned a lack of transparency in pricing and service recommendations, with customers feeling pressured to purchase unnecessary services.
Consistency
Long-term customers expressed trust in the service provided, indicating a consistent positive experience over the years, despite some recent negative feedback.
SG
Sanjiv Gohil
Oct 20, 2025
5.0
Very great customer service, very respectful and helpful. And listens very attentively to what we say. Super great people!!
MM
Mira Mikati
Sep 24, 2025
5.0
Dixon (or Dickson?) gave us outstanding service, and went above and beyond to help us solve an issue. The whole team here was so friendly. Would definitely recommend.
JG
Jessica Gasper
Aug 28, 2025
5.0
Richard the Service Manager and the team at Goodyear are the best! They handled our four new tires efficiently and professionally!!
AP
Ana P
Aug 19, 2025
1.0
Worse experience ever at this location. First of all I got here because i needed to change the my tire it was completely flat and had a nail. The manager by the name Richard was extremely rude, unprofessional and extremely nasty with me he wanted for me to change the tire and forcefully wanted for me to buy a new one. I explained I only wanted to get a patch on my tire and he said they couldnt and to lower my voice. I also told him i wanted then for my my spare tire to be installed and he stated i had to wait till 7 pm mind you i got here at 5:15 pm i told him how come to wait till 7pm when you have 3 employees on their phone and not doing absolutely nothing. Worse experience here dont come here . And i hope i higher management sees this and they need to address this ASAP!
GQ
G Q
Aug 18, 2025
5.0
I have been coming to service my vehicle at this Goodyear location for over 10 years now (and I reside in Brickell). Richard and Dixon are extremely profesional. Today, I had all my 4 tires and battery replaced and oil change was completed. Their service is exceptional and consistent. THANK YOU Richard and Dixon for always providing service that exceeds my expectations.