Enterprise Rent-A-Car

4.1
348 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Miami, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Southwest 128th Street location today.

Location

Enterprise Rent-A-Car
12394 SW 128th St, Miami, FL
33186, United States

Hours

Reviews

4.1
348 reviews
5 stars
250
4 stars
19
3 stars
12
2 stars
5
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff, particularly Jose and Orbein, received high praise for their exceptional customer service, professionalism, and attentiveness.

Rental Experience

Customers reported a smooth and hassle-free rental process, with quick pick-up and drop-off times.

Vehicle Condition

While many customers appreciated the cleanliness and reliability of the cars, there were some complaints about receiving dirty or older vehicles.

Staff Professionalism

Overall, the staff were described as friendly, helpful, and professional, contributing to a positive rental experience.

Mixed Feedback

Some customers expressed dissatisfaction with specific incidents, such as unavailability of reserved cars and issues with certain staff members.
  • AA
    Anthony Angulo
    4 days ago
    1.0
    This branch has the worst customer service. They do not answer the phone!
  • SR
    Sammy Ramos
    6 days ago
    1.0
    Terrible service how do you give someone up a car with an expired tag !! They don’t even have the correct registration in the car this is ridiculous! And I called the manager and he hung up on me
  • WP
    Wilfredo Padron
    Nov 11, 2025
    1.0
    Horrible place to do business , they only had one guy taking care of reservations , keep us waiting for over an hour to then tell me that he had no cars available , "that I had to wait until the get a return " ... 3 hours later still have no car
  • JM
    Jose Martinez
    Nov 3, 2025
    5.0
    Really enjoy the rental car, and great customer service. Always rent my cars at Enterprise. Yall are the best.
  • LR
    Laura Rangel
    Oct 28, 2025
    1.0
    Mintieron acerca de la protección del carro a través del seguro para obtener los $12.99 diarios.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car on Southwest 128th Street?

You can rent a variety of vehicles including cars, vans, and luxury cars with flexible rental options at Enterprise Rent-A-Car on Southwest 128th Street.

What are the operating hours of Enterprise Rent-A-Car at the Southwest 128th Street location?

The branch is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 9:00 AM to 1:00 PM.