Enterprise Rent-A-Car

3.5
258 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Miami, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Miami JW Marriott Hotel location today.

Location

Enterprise Rent-A-Car
1109 Brickell Ave, Miami, FL
33131, United States

Hours

Reviews

3.5
258 reviews
5 stars
153
4 stars
10
3 stars
4
2 stars
7
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, particularly highlighting individuals like Peyton and Rodney.

Reservation Issues

Numerous reviews mentioned problems with honoring reservations, including unavailability of reserved vehicles and poor communication regarding delays.

Mixed Experiences

While some customers had excellent experiences, others reported significant frustrations, particularly regarding vehicle cleanliness and condition.

Efficiency

Several reviews noted long wait times for vehicle pickup, especially during busy periods, indicating a need for improved efficiency.
  • EW
    Emily W
    6 days ago
    5.0
    I’ve rented from this branch a few times now and have always had an excellent experience! They have great cars, all very clean and very well maintained. Many thanks in particular to Avery, who went above and beyond to help us with sorting a car for the Christmas break. I’ve always experienced exceptional service from the team at this branch - Andy, Avery, Rodney, Travis, as well as the whole team in the garage. Highly recommend!
  • RA
    Rosanne Agasee
    Jan 3, 2026
    5.0
    Andy and Avery at the Enterprise, Miami Beach location were extremely professional and kind. They helped me get the fabulous car I had selected. They also arranged for me to drop it off at the airport which was an unexpected convenience. Overall, the service was exceptional and I will only rent from Enterprise in the future.
  • TS
    Tori Sharpe
    Dec 31, 2025
    5.0
    Definitely the BEST crew for enterprise at this location. Andy, Rodney, Avery were all so so good to me. Extremely helpful, informative & so quick to resolve problems. They go above & beyond to make sure you have the best experience. Highly recommend & will be going through them again ! Thank you!
  • VS
    Victor Sosa
    Dec 26, 2025
    1.0
    Reserved a car 20 days ahead. Got a vague voicemail 3 days before pickup, couldn’t reach the office for two days, and on the day of the rental was told there was a delay. I even arrived 2 hours late on purpose to give them time — still no car, no timeline. After 5+ hours of delay, I canceled. What’s the point of a reservation?
  • SB
    Scott Barrett
    Dec 24, 2025
    1.0
    Stranded in Miami on Christmas Eve because this location closed at 3 PM despite my reservation confirming they were open until 6 PM. Enterprise has vehicles available at the airport but is trying to charge me TRIPLE the price to pick up the car there. They made the mistake regarding their hours but are refusing to honor my rate to fix it. Complete bait and switch. Avoid.

Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Miami?

Enterprise Rent-A-Car is located at 1109 Brickell Ave, Miami, FL 33131.

What are the operating hours of Enterprise Rent-A-Car in Downtown Miami?

The rental office is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 9:00 AM to 1:00 PM.