Enterprise Rent-A-Car

Reviews

• EE

  ESMERALDA

  Feb 20, 2026
  5.0
  Excellence in service. Always on time, very helpful and reliable. Knowledgeable and polite. Always have rented from Enterprice and I have never had a problem. 5 stars
• XO

  Xuchitl Ortega

  Feb 13, 2026
  5.0
  Excellent experience from start to finish. The staff was professional, transparent, and very helpful throughout the entire process.
• GG

  gonzilla69

  Feb 5, 2026
  5.0
  Great experience. Will definitely rent again from that store
• SB

  Sofi bombón

  Jan 22, 2026
  5.0
  I usually rent cars at the Miami airport because I mistakenly believed I could get better rates there than at offices in other areas of the city. However, back in october 2025 I decided to give Enterprise Car Rental, located at 13511 SW 137 Ave near my home in Kendall, FL, a chance and rented an SUV. I was pleasantly surprised by the great rate I received and, most especially, by the excellent customer service provided by Christopher Parra. He took a lot of time to give me recommendations and help me choose the best SUV option. Three months later, about a week ago, I returned to the Enterprise office to inquire about renting another SUV, and I was surprised when Chris recognized me immediately and gave me a warm welcome. Christopher has that great human quality one hopes to find when in need of any type of service. Congratulations to Enterprise for having such a high-level employee who provides customers with outstanding service.
• DA

  denise alfonso

  Jan 7, 2026
  1.0
  I am writing to formally express my dissatisfaction with the service my brother and I received regarding our recent vehicle reservations. Approximately six months ago, my brother and I reserved two 12-passenger vans. However, just a few days before our scheduled pickup, we were informed that no vans were available. This notification was provided at the last minute, leaving us with no realistic alternatives. As a result, we were forced to accept smaller, substitute vehicles, and I ultimately had to use my personal vehicle due to insufficient seating and storage capacity for our group. Despite this significant downgrade, my brother was charged the same rate for a 7-passenger van as originally quoted for a 12-passenger van. I was also initially told I would be charged the same rate for a 5-passenger truck until I objected. It is important to note that this issue was not caused by any action on our part, and we should not have been financially penalized for Enterprise’s failure to honor the original reservation. Additionally, when I returned the vehicle, the store was closed, and the dropbox area was full, leaving no space to return the keys. As a result, we were incorrectly charged for an additional day. When my brother previously spoke with a representative, we were not informed that the location would be closed on Sunday. If the store is known to be closed on Sundays, appropriate accommodations should be made to ensure customers are able to return vehicles without incurring unwarranted charges.. I will never recommend Enterprise to anyone I know.

Frequently Asked Questions About Enterprise Rent-A-Car