Enterprise Rent-A-Car

3.9
910 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Miami, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our North Miami Beach location today.

Location

Enterprise Rent-A-Car
14975 W Dixie Hwy, Miami, FL
33181, United States

Hours

Reviews

3.9
910 reviews
5 stars
554
4 stars
89
3 stars
38
2 stars
40
1 star
189

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their friendliness and helpfulness, with specific mentions of employees like Terrell, Nate, and Liz providing outstanding service.

Reservation Issues

Numerous reviews highlighted problems with reservations, including cars not being available despite confirmed bookings, leading to frustration among customers.

Vehicle Condition

Several customers reported receiving vehicles that were not clean or well-maintained, with issues such as odors and poor upkeep.

Wait Times

Customers frequently mentioned long wait times for both picking up and returning vehicles, which detracted from their overall experience.

Mixed Experiences

While some customers had excellent experiences, others reported severe dissatisfaction, particularly regarding management and communication issues.
  • AM
    andrea m
    4 days ago
    5.0
    Terrell was incredible at this location - kind, patient, and professional. Even with a constant flow of guests (some not in the best mood), he stayed patient, attentive, and made sure everyone got exactly what they needed. 10/10 employee
  • EM
    Eric Moise
    Jan 3, 2026
    5.0
    Terrell Terry, the branch manager, provided outstanding service and leadership throughout my experience. He was professional, efficient, and clearly took ownership of ensuring everything was handled smoothly from start to finish. His communication was clear, his problem-solving was proactive, and he went above and beyond to make the process seamless. This level of customer focus reflects extremely well on the Enterprise brand. Big credit to Terrell for setting the standard.
  • VW
    Virginia Williams
    Dec 29, 2025
    5.0
    Enterprise is a great place to consider your rental! Pleasant staff,availability of cars to choose from.Great price!
  • DS
    Dajah Spaulding
    Dec 21, 2025
    5.0
    Second time going they are very helpful , I worked with Nate both times I will definitely will be returning again
  • HI
    Hotel Ilha Branca inn
    Dec 8, 2025
    1.0
    My experience with Enterprise was extremely disappointing. The customer service felt inattentive and rushed, as if helping me was an inconvenience. The car I received was far from clean, with noticeable odors and signs of poor maintenance. The rental process took much longer than expected, and returning the vehicle was just as frustrating. Overall, this was one of the most unpleasant rental experiences I’ve ever had, and I would hesitate to use Enterprise again.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car in North Miami Beach offer?

Enterprise Rent-A-Car offers a wide range of vehicles including standard cars, vans, and luxury cars to suit your rental needs.

What are the operating hours of Enterprise Rent-A-Car at 14975 W Dixie Hwy, Miami?

The location is open Monday to Friday from 7:30 AM to 6:00 PM, and on Saturday and Sunday from 9:00 AM to 5:00 PM.