Enterprise Rent-A-Car

3.8
858 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Miami, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Miami North Dade location today.

Location

Enterprise Rent-A-Car
18990 NW 2nd Ave, Miami, FL
33169, United States

Hours

Reviews

3.8
858 reviews
5 stars
507
4 stars
90
3 stars
50
2 stars
33
1 star
178

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff received praise for being friendly and helpful, while others were criticized for being rude and unprofessional.

Vehicle Availability

Frequent complaints about vehicles not being available as reserved, leading to customer frustration and feelings of being upsold.

Cleanliness

Several customers reported issues with dirty cars, including unclean interiors and inadequate vehicle maintenance.

Wait Times

Customers experienced long wait times for vehicle pickup, especially during busy periods, which contributed to dissatisfaction.

Positive Experiences

Despite negative feedback, many customers shared positive experiences, highlighting specific staff members who provided exceptional service.
  • OM
    Osiris Morana
    1 day ago
    1.0
    I reserved a car, and when I went to pick it up they didn’t have it. I called in the morning to confirm my reservation and they told me someone would call me, but no one did. When I arrived, they didn’t have the car and offered me another one at a different price. I asked for help so they could assist me with the rate, but they didn’t. Very poor service and professionalism.
  • MG
    marie gedeon
    Nov 17, 2025
    5.0
    My experience with interprise itent-acar always absolutely amazing.
  • RR
    Robert Russell
    Nov 2, 2025
    5.0
    Excellent customer service given by Manoush. She provided professional and friendly care to myself and others. I will return if the need arises. Thank you!
  • AR
    Ashley Romano
    Oct 24, 2025
    5.0
    Jason needs a raise. That man was juggling so many people’s needs at once & doing a great job with it. I didn’t get the young lady with the ankle tattoo’s name but she was great too and helped me get on with my day quickly. I think a lot of people arrive here frustrated because from what I saw, the lack of patience from customers was unwarranted. I thought they were great. Car was clean and served its purpose. Thanks guys!
  • OO
    Oakley Oakley
    Oct 23, 2025
    1.0
    The lady at this location is very loud and disrespectful. Her energy is horrible, she likes to argue with customers. She should not be working at the front desk as a representation of Enterprise. I’ve been a loyalty member for years and I’ve never felt so uncomfortable. I will never rent from this location again.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Miami North Dade?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit your needs.

What are the operating hours for Enterprise Rent-A-Car at this location?

The rental office is open Monday through Friday from 7:30 AM to 6:00 PM, and on weekends from 9:00 AM to 3:00 PM.