Enterprise Rent-A-Car

3.8
451 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

5721 SW 137 Ave, Miami, FL
33183, United States
(305) 388-4747
https://www.enterprise.com/en/car-rental/locations/us/fl/miami-kendale-lakes-4196.html
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About

Car Rental AgencyVan Rental
Need a rental car in Miami, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Kendale Lakes location today.

Location

Enterprise Rent-A-Car
5721 SW 137 Ave, Miami, FL
33183, United States

Hours

Reviews

3.8
451 reviews
5 stars
283
4 stars
28
3 stars
23
2 stars
11
1 star
106

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being helpful and professional, while others reported poor service and long wait times.

Reservation Issues

Frequent complaints about unavailability of reserved vehicles, leading to frustration and inconvenience for customers.

Vehicle Condition

Concerns raised about the condition of rental vehicles, including cleanliness and maintenance issues.

Efficiency

Some customers experienced quick service, while others noted long wait times and disorganization at the location.

Staff Performance

Certain employees received high praise for their professionalism and assistance, while others were criticized for poor service.
  • LJ
    Linda Johnson
    2 days ago
    1.0
    booked a reservation since October got a call Five days prior to picking up Car that they will not be able to accommodate us. They lied, stated that cars they have our own recall and cannot provide us with a car. Just because we booked and got a lower rate they were not able to accommodate us. The area manager, Mr. Brito didn’t even want to speak to us, asked us to call corporate, very unprofessional and disappoint disappointment that such a big company does this and allows it to happen. I would not go ever again there.
  • JR
    Jael Rodriguez
    Oct 28, 2025
    5.0
    Good customer service and really helpful
  • AH
    Angela Hollmann
    Oct 22, 2025
    1.0
    Buyer beware I thought they were very efficient but they were fast ripping you off with overcharges, I've always rent at enterprise this one worst branch , she even bragg that they get promoted every 3 months by the amount of people they can overcharge, I believe her name Mimi. I'm sorry for my first review.
  • DD
    Double D
    Oct 14, 2025
    5.0
    Great enterprise location. John is fantastic. He was knowledgable, professional and quick in providing service to me. I will definitely return to this location if ever in need of a rental.
  • JS
    joanna shedden
    Oct 13, 2025
    5.0
    The best enterprise in Miami ❤️! Mimi and John are awesome!
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Kendale Lakes, Miami?

Enterprise Rent-A-Car offers a wide range of vehicles including car rentals, van rentals, and luxury car rentals.

What are the operating hours for Enterprise Rent-A-Car at the Kendale Lakes location?

The rental office is open Monday to Friday from 7:30 AM to 6:00 PM, Saturdays from 9:00 AM to 1:00 PM, and is closed on Sundays.