Customer Service
Several employees, particularly Sebastian and Stacy, received high praise for their attentive and professional service, making the rental experience smoother for many customers.
Long Wait Times
Many customers reported excessive wait times, often exceeding an hour, particularly during busy periods, leading to frustration and dissatisfaction.
Car Availability Issues
Numerous reviews highlighted problems with car availability, including instances where customers arrived to find no cars available despite having reservations.
Mixed Experiences
While some customers had excellent experiences, others reported issues with cleanliness and vehicle condition, indicating inconsistency in service quality.
Staffing Concerns
Several reviews pointed out that the location appeared understaffed, contributing to long wait times and disorganization.