Enterprise Rent-A-Car

3.4
403 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Miami, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Miami Doubletree Grand Hotel location today.

Location

Enterprise Rent-A-Car
1717 N Bayshore Dr, Miami, FL
33132, United States

Hours

Reviews

3.4
403 reviews
5 stars
211
4 stars
24
3 stars
12
2 stars
17
1 star
139

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Sebastian and Stacy, for their helpfulness and professionalism, while others reported poor service and unresponsive management.

Wait Times

Numerous reviews highlighted excessive wait times for vehicle pickup, often exceeding an hour, leading to frustration among customers.

Vehicle Availability

Several customers experienced issues with vehicle availability, including receiving different cars than reserved or no cars being available at all.

Cleanliness and Condition

Some customers reported receiving dirty vehicles or cars in poor condition, raising concerns about the quality of the fleet.

Location Issues

The location's setup within a hotel and understaffing contributed to long wait times and customer dissatisfaction.
  • JP
    Jürgen Piller
    4 days ago
    4.0
    Spontane Anmietung hat geklappt.Sehr nette Mitarbeiterin,trotz Baustellenlärm. Übergabe zu oberflächlich.Musste den Mitarbeiter auf Vorchaden hinweisen. Sonst alles sehr gut geklappt
  • AB
    Andrey Bayanov
    Nov 8, 2025
    1.0
    Reserved a car online just to be told that they don't have anything when I arrived. Time wasted.
  • NV
    Nigel Varey
    Nov 6, 2025
    5.0
    Sebastien and Lavonte were awesome. Very busy but so calm under pressure. They got the folk on their way in a delightful way. The car was great, Thanks for the upgrade.
  • DH
    David Hidalgo
    Oct 27, 2025
    1.0
    Drop the rented car on Saturday 4PM, left my sun pass transponder on it, call back no one answer, send a email to the manager did got no answer over the weekend, call and stop by the office Monday 8 am, the staff "look" for it and did not found it, its fine just a transponder... but when I ask if the car was rented the Manager say yes, so is highly unlikely that the car was rented from Saturday 4PM when they close to Monday 8 AM. Keep the transponder its cool.. just dot lie to the costumers.
  • NP
    Nubia Paredes
    Oct 25, 2025
    5.0
    Excellent service, el chico que me atendio se llama Sebastian fue 10/10 , definitivamente que volveré! Ademas que la renta de sus autos tienen millas ilimitadas! Es la unica empresa de Renta Car que en Miami te permite rentar con tu tarjeta de Debito y eso me encanta!

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Downtown Miami?

Enterprise offers a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.

Where is the Enterprise Rent-A-Car location in Miami?

The Downtown Miami Doubletree Grand Hotel location is at 1717 N Bayshore Dr, Ste 120, Miami, FL 33132.