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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

3.4
(431 reviews)

Business Details

1717 N Bayshore Dr, Miami, FL
33132, United States
(305) 358-5513

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Miami, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Miami Doubletree Grand Hotel location today.

Location

Enterprise Rent-A-Car
1717 N Bayshore Dr, Miami, FL
33132, United States

Hours

Reviews

3.4
431 reviews
5 stars
233
4 stars
24
3 stars
13
2 stars
19
1 star
142

What are people saying?

AI-generated from recent customer reviews

Customer Service

Several employees, particularly Sebastian and Stacy, received high praise for their attentive and professional service, making the rental experience smoother for many customers.

Long Wait Times

Many customers reported excessive wait times, often exceeding an hour, particularly during busy periods, leading to frustration and dissatisfaction.

Car Availability Issues

Numerous reviews highlighted problems with car availability, including instances where customers arrived to find no cars available despite having reservations.

Mixed Experiences

While some customers had excellent experiences, others reported issues with cleanliness and vehicle condition, indicating inconsistency in service quality.

Staffing Concerns

Several reviews pointed out that the location appeared understaffed, contributing to long wait times and disorganization.
  • MA
    Molly Auchterlonie
    Feb 24, 2026
    5.0
    Lavonte delivered the best rental car experience I’ve ever had. Despite very limited inventory, he went above and beyond to make everything smooth, efficient, and stress-free. He was proactive, professional, and clearly committed to great customer service—never once made the situation feel like an inconvenience. Because of Lavonte, what could have been a frustrating experience was actually seamless and positive. This is exactly the level of service that keeps customers loyal. Enterprise is lucky to have him.
  • JD
    Jeff D
    Feb 20, 2026
    5.0
    Extremely busy spot!!! Sebastien who was working was very patient with an irate client who’s rental was towed.. he needs a promotion .. I would have told the guy pound salt and called the police on him.. Sebastien calmed the guy down using great patience and communication skills and talked the guy into another rental! My car was immaculate, service was fantastic.. Enterprise is my only go to rental.. and for my employees .
  • ES
    e strawn
    Feb 17, 2026
    5.0
    Thanks to Sebastian for the very clean car, professional service, and patience/understanding with our delays. Thanks to Levante too!! We'll be back.
  • DL
    Delmer Lagos
    Feb 4, 2026
    1.0
    Completely satisfied with the service I have called in advance to reserve a car. Both times they guarantee me I will get the car. I was trying to reserve when I arrive. They did not have the car for me. Once my rental was over, I pull up to return the car and the person who was in charge to get the cars from customers. He tried to rush me to get out of the car with the excuse he needed a car for another person.
  • HM
    Hovig Melkonian
    Jan 28, 2026
    5.0
    I’ve rented from this location before, and to be candid, it hasn’t always been the smoothest experience. Long waits, inconsistent service, and a general sense that things were a bit disorganized have been the norm in the past. Since Kenny got there, it's been different! Kenny is attentive, professional, and genuinely committed to making the process easy. Everything with Kenny is calm and thorough because he has it under control. His attitude alone elevated the entire experience, and it’s clear he takes pride in doing things the right way. If this location is turning a corner, Kenny is the reason. He’s the kind of employee who changes a customer’s perception and keeps them coming back. A big thank you to him for restoring some confidence in this branch!

Brand Certified Facts from Enterprise Rent-A-Car

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