Need a rental car in Miami, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Palmetto Bay location today.
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Andrew and David for their exceptional service.
Vehicle Condition
Several reviews highlighted issues with vehicle cleanliness and maintenance, including reports of dirty cars and mechanical problems.
Reservation Issues
Numerous customers experienced problems with reservations, including being told vehicles were unavailable despite prior confirmations, leading to significant delays and dissatisfaction.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about poor management and communication, particularly regarding billing and service failures.
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A. Dubna
Feb 12, 2026
5.0
I rented a car for 5 days while my dealership repaired my car. The dealership paid for the car. In my case (it was relatively random what I received) I got a Ford Focus SUV. It was $49/day (again, dealership-paid) and I only needed to put down a $50 refundable deposit. The car was very nice, the staff was friendly, and I didn't have to wait very long to be served when picking up and dropping off. Pick-up and drop-off both went exactly as expected. The employees are courteous, professional, and straightforward. No one attempted to upsell me or sell me insurance and my own existing auto insurance policy provided the liability insurance. It was easy to provide them with my own insurance information — they just need your policy number.
I filled up the tank before dropping off. I also took several pictures of the interior and exterior of the rental vehicle during pick-up and again during-drop off, for my records. This is good practice any time you rent a car because you will have references in case the rental company finds damage. (Luckily that has never happened to me yet.)
When picking up the vehicle, remember to walk around the vehicle and point out any damage you see to the Enterprise employee workikg with you. That way they can make a note of it in the contract. This helps them know that any pre-existing damage was not your fault. (In my case, I didn't see any damage, and some pre-existing damage was already noted on the contract from a previous time.)
Overall, excellent straightforward experience, and I would definitely do business with them again!
RA
Ray Arnold
Jan 27, 2026
5.0
Gabby Wuttke was extremely helpful & very professional. She went out of her way to help me get the car I wanted. I’m really glad o got her help.
JL
Jose A Cruz Leyva
Jan 15, 2026
5.0
Son muy excelente en todos, un trato muy sastifactorio de excelencia
JJ
jeffweiner1
Dec 27, 2025
5.0
I highly recommend the Palmetto Bay location on 170th and s Dixie hwy. The manager she is customer centric and was so nice and helpful
DR
Dandre Rolling
Dec 23, 2025
5.0
Oh my God, the manager at that location went over and beyond to ensure that my Rent-A-Car experience was fantastic. She always always make sure my experience is great and for that I’m very grateful anytime I need a rental car. I would definitely choose that enterprise location. it’s far from my home, but it’s very much worth the drive.