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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.1
(423 reviews)

Business Details

16011 South Dixie Hwy, Miami, FL
33157, United States
(305) 238-0090

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Miami, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Palmetto Bay location today.

Location

Enterprise Rent-A-Car
16011 South Dixie Hwy, Miami, FL
33157, United States

Hours

Reviews

4.1
423 reviews
5 stars
290
4 stars
31
3 stars
16
2 stars
13
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Andrew and David for their exceptional service.

Vehicle Condition

Several reviews highlighted issues with vehicle cleanliness and maintenance, including reports of dirty cars and mechanical problems.

Reservation Issues

Numerous customers experienced problems with reservations, including being told vehicles were unavailable despite prior confirmations, leading to significant delays and dissatisfaction.

Mixed Experiences

While many customers had positive experiences, there were notable complaints about poor management and communication, particularly regarding billing and service failures.
  • AD
    A. Dubna
    Feb 12, 2026
    5.0
    I rented a car for 5 days while my dealership repaired my car. The dealership paid for the car. In my case (it was relatively random what I received) I got a Ford Focus SUV. It was $49/day (again, dealership-paid) and I only needed to put down a $50 refundable deposit. The car was very nice, the staff was friendly, and I didn't have to wait very long to be served when picking up and dropping off. Pick-up and drop-off both went exactly as expected. The employees are courteous, professional, and straightforward. No one attempted to upsell me or sell me insurance and my own existing auto insurance policy provided the liability insurance. It was easy to provide them with my own insurance information — they just need your policy number. I filled up the tank before dropping off. I also took several pictures of the interior and exterior of the rental vehicle during pick-up and again during-drop off, for my records. This is good practice any time you rent a car because you will have references in case the rental company finds damage. (Luckily that has never happened to me yet.) When picking up the vehicle, remember to walk around the vehicle and point out any damage you see to the Enterprise employee workikg with you. That way they can make a note of it in the contract. This helps them know that any pre-existing damage was not your fault. (In my case, I didn't see any damage, and some pre-existing damage was already noted on the contract from a previous time.) Overall, excellent straightforward experience, and I would definitely do business with them again!
  • RA
    Ray Arnold
    Jan 27, 2026
    5.0
    Gabby Wuttke was extremely helpful & very professional. She went out of her way to help me get the car I wanted. I’m really glad o got her help.
  • JL
    Jose A Cruz Leyva
    Jan 15, 2026
    5.0
    Son muy excelente en todos, un trato muy sastifactorio de excelencia
  • JJ
    jeffweiner1
    Dec 27, 2025
    5.0
    I highly recommend the Palmetto Bay location on 170th and s Dixie hwy. The manager she is customer centric and was so nice and helpful
  • DR
    Dandre Rolling
    Dec 23, 2025
    5.0
    Oh my God, the manager at that location went over and beyond to ensure that my Rent-A-Car experience was fantastic. She always always make sure my experience is great and for that I’m very grateful anytime I need a rental car. I would definitely choose that enterprise location. it’s far from my home, but it’s very much worth the drive.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car offer at the Miami Palmetto Bay location?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars at their Palmetto Bay location in Miami, FL.

What are the operating hours of Enterprise Rent-A-Car in Palmetto Bay?

The Palmetto Bay location is open Monday through Friday from 7:30 AM to 6:00 PM, Saturdays from 9:00 AM to 5:00 PM, and is closed on Sundays.

Brand Certified Facts from Enterprise Rent-A-Car

Enterprise Rent-A-Car partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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