Business Details
About
Used Car Dealer
Car Factory has been established since 1993 proudly serving and offering the public an easy way to purchase quality pre-owned vehicles.
Location
Hours
Reviews
4.1
6,097 reviews
5 stars
4,456
4 stars
203
3 stars70
2 stars71
1 star
1,297
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised specific salespeople, particularly Walter and Carlitos, for their excellent service and support throughout the buying process.
Sales Experience
Several reviews highlighted issues with transparency, including hidden fees and pressure tactics during the sales process, leading to a negative perception of the dealership.
Vehicle Quality
Numerous complaints were made regarding the condition of vehicles sold, including undisclosed defects and issues that arose shortly after purchase.
Communication Issues
Customers frequently reported poor communication from the dealership, including unreturned calls and lack of follow-up after the sale.
Mixed Reviews
While some customers had positive experiences, many others expressed frustration and dissatisfaction, indicating a significant divide in customer experiences.
- DBDen Boi2G6 days ago5.0Cesar was great and he was very patient and attended me well. He helped me look for the car i wanted and was very informative, he was great and helped tons with looking for a good car at a good price and something i wanted.
- LKLuke KellyNov 8, 20255.0Walter and Flaco are AMAZING!!! I just bought a 2020 Chevy Silverado 1500 to use with Project Dynamo down in Key West as we work to help the people of Jamaica recover from Hurricane Melissa. America and Florida and Freedom and Love forever!!! Trust me this is the best dealership I have ever been to. @lukeandrewkelly on instagram if you wanna ask me directly!!
- JBJames BooneNov 2, 20251.0Worst experience I've ever had. Once they receive my money couldn't get and answers wouldn't return messages or text . Too over 2 weeks to receive truck. None of the lights work on rear of truck. Would never buy from them again nor will I recommend them to anybody
- MGMartha GonzalezNov 1, 20255.0Súper agradecidos por la atención del señor Walter , gracias a él mi cuñado obtuvo su van servicio excelente un lugar acogedor y súper limpio y el personal excelente muy agradable y amables
- ACangel castroOct 24, 20251.0So let me first start by saying my name is Angel and I own a PRESSURE WASHING company here in Miami. I came to this dealership to finance a Toyota Tacoma 2017. Truck ran good had no lights (check engine) on during test drive. When I start to talk to the sales manager about pricing and so on they had GAP insurance and extended car warranty, which I refused to pay for 30 minutes nonstop, they were telling me that no bank will accept me without gap insurance and extended warranty, (which is illegal for them to say), word by word, they that “it is a requirement in order to finance this vehicle” , nevertheless I continue to tell them I will not pay for gap insurance or extended warranty by the end of it. I finally got them to remove the gap insurance, but they still refused to remove the extended warranty. Fine you got me there Jose sales manager, you finessed me into purchasing extended car warranty. That’s not even the best part, 24 hours later I have the tragedy hits. I have a CHECK ENGINE LIGHT before I even get to take my TRUCK to work for the first time fast-forward I go ahead and take my car to their mechanic and they tell me that the problem might not even be included into the extended warranty just my luck, as I express my story to the person that does the finance at this dealership, he goes ahead and tells me sorry this dealership, is a “BUY AS IS” and even if it was covered by the warranty, they would need to wait 30 days with the ongoing problem for the warranty to take affect. As I write this today, this problem is still occurring! I wouldn’t trust anybody in their named Jose and that says a lot since there’s 3-4 people who are named Jose in that establishment. Other smaller problems happened including leaving me on hold for 15 minutes then hanging up on me. Not answering the phone during business hours and not being attentive to a customer who spent there hard earned money!!
Frequently Asked Questions About Car Factory Outlet Miami
What types of vehicles does Car Factory Outlet Miami offer?
Car Factory Outlet Miami offers a variety of pre-owned vehicles including sedans, SUVs, crossovers, trucks, and vans.
What are the operating hours of Car Factory Outlet Miami?
The dealership is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 7:00 PM.
Where is Car Factory Outlet Miami located?
It is located at 709 NW 42nd Ave, Miami, FL 33126, United States.
Does Car Factory Outlet Miami require proof of COVID-19 vaccination for customers?
No, proof of vaccination is not required to visit Car Factory Outlet Miami.
What payment options are accepted at Car Factory Outlet Miami?
They accept American Express, Cash, Check, Discover, Financing, Mastercard, Traveler's Checks, and Visa.
What languages are spoken at Car Factory Outlet Miami?
The staff speaks both English and Spanish to assist customers.
How has Car Factory Outlet Miami addressed health and safety during COVID-19?
The staff provided numerous protections to customers during COVID-19 to ensure a safe shopping experience.
Are there any nearby car dealerships to Car Factory Outlet Miami?
Yes, nearby car dealerships include Auto Bank Liquidators, Al Alsina Auto Advisor, and another Car Factory Outlet location.
What dining options are available near Car Factory Outlet Miami?
Nearby dining options include Bored Cuban, La Rosa Fine Cuban Cuisine, and Hereford Grill, perfect for a meal before or after your visit.
Are there any services related to vehicle insurance near the dealership?
Yes, GoldenTrust Insurance is located nearby to assist with auto insurance needs.