Enterprise Rent-A-Car

3.7
1191 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Miami Lakes, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Miami Lakes location today.

Location

Enterprise Rent-A-Car
5690 NW 167th St, Miami Lakes, FL
33014, United States

Hours

Reviews

3.7
1,191 reviews
5 stars
685
4 stars
95
3 stars
57
2 stars
50
1 star
304

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported rude and unprofessional behavior, particularly from management.

Vehicle Condition

Several customers expressed dissatisfaction with the cleanliness and maintenance of the vehicles, citing issues such as dirty cars and mechanical problems.

Reservation Issues

Many customers reported problems with reservations, including unavailability of reserved vehicles and long wait times, leading to frustration and dissatisfaction.

Efficiency

While some reviews highlighted quick service and efficient processes, others noted long wait times and disorganization at the location.

Professionalism

There were positive mentions of staff professionalism, particularly from certain employees, but also significant complaints about unprofessional conduct from management.
  • MV
    María Camila Velásquez
    2 days ago
    5.0
    Had a great experience with a walk in for a week, got a nice car and Amber was really nice and help us find the right car for our needs! Excellent attitude and service. Also pretty comfortable having a gas station next to fill up the tank.
  • CS
    Carlos Sosa
    2 days ago
    5.0
    ⭐⭐⭐⭐⭐ 5/5 Great Experience with Amber at Enterprise Amber provided outstanding customer service during my rental experience. She was friendly, professional, and made the entire process fast and stress-free. She explained everything clearly, helped me choose the right vehicle, and made sure I felt confident before driving off. You can tell she truly cares about customers and takes pride in her work. Because of her excellent service, I’ll definitely be renting from Enterprise again. Highly recommend asking for Amber!
  • LS
    Leonardo Suarez
    Nov 16, 2025
    5.0
    Excellent customer service. Also it looks like they have upgraded the fleet with better cars.
  • YG
    Yiromy Gonzalez
    Nov 12, 2025
    1.0
    ★☆☆☆☆ Very disappointing experience I rented a Toyota Tacoma from Enterprise in Miami Lakes about a week ago, and when I showed up today to pick it up, they didn’t have it in stock. The employee, Chris, told me that the only solution was to pay more money for another truck, since the one I reserved wasn’t available. That’s completely unacceptable. I booked the rental in advance precisely to avoid this kind of situation. If the vehicle I rented isn’t available, they should provide another one at the same price, not charge extra for their own mistake. Very poor service and management.
  • JF
    Janet Fernandez
    Nov 7, 2025
    5.0
    Chris was an incredible person. Despite the stress of my vehicle taking longer than expected at the body shop, he managed to secure the extension and provided excellent support.

Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Miami Lakes?

Enterprise Rent-A-Car is located at 5690 NW 167th St, Miami Lakes, FL 33014, United States.

What are the business hours of Enterprise Rent-A-Car in Miami Lakes?

The location is open Monday to Friday from 7:30 AM to 6:00 PM, and on Saturday and Sunday from 9:00 AM to 3:00 PM.