National Car Rental

Reviews

• DZ

  Dani Zoorob

  Dec 28, 2025
  5.0
  We loved how caring and attentive the staff of National were. Also the car was impeccable from a cleanliness and condition standpoint. Based on personal experience when comparing National to others, I cannot stress enough their customer service and true attentiveness to details. We had a very lousy experience with Budget Rent a Car in October of this year, in CLT, where we were suggested to try their service and that was a tragic mistake we will never repeat. When we reached out for replacement of the car, their staff were non chalant and faked interest when trying to be of assistance. The car provided was many years old (Chrysler 300, with many tens of thousands of miles on it) and had barely any safety features and the air conditioning was messed up despite paying for a luxury car. Also, the license plate (which was a paper, not an actual plate) on it was not registered appropriately and the police stopped us and ran the plate and had issues connecting it. It was a debacle to get the car switched out despite calling, posting online on their account on one social media platform, and messaging them (it did NOT get switched out ultimately due to lousy service in the first place). Our group stopped using their services as of then. So to my friends and colleagues I say, don’t bother with what’s going to be a headache for you. Just go with a company that is trusted, tested, and genuinely cares about customer service, specifically go with National. Go with one known for good service and a reliable company. There is no need to just try because you want to save a few bucks, you will pay the difference with your nerves, stress, and safety. … I tell my friends to consider National and I will again stress that, as every time we have had great service and a wonderful experience, including this week when we flew to MLB airport for the holiday. I am a National Emerald member and will always use National.
• LR

  Luis Rivera

  Dec 22, 2025
  1.0
  Shady and deceptive they put a hold on top of your rental that they do not disclose at the counter 400 dollars for two days and it goes up after that.
• SG

  Sharon Gross

  Dec 21, 2025
  5.0
  Rented a car in FL to drive to VA - Staff were wonderful - upgraded me to a larger car (none in my class available) that made my drive so much better - Thank You!
• JV

  JC V

  Dec 11, 2025
  5.0
  The staff and overall experience at the MLB location are amazing!
• RA

  Roy Atkinson

  Nov 29, 2025
  5.0
  National Car rental was fast and easy in getting us on the road and in checking the car back onto the lot! Friendly, knowledgeable employees. I highly recommend MLB National Car Rental!

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