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Grease Monkey

4.6
(1124 reviews)

Business Details

3005 5th Street West, Lehigh Acres, FL
33971, United States
(239) 368-1810

About

Oil Change Service Station
Grease Monkey's Certified Pit Crew provides Oil Changes and More for all of your vehicle's maintenance needs. Get In. Get Out. Get Going.

Location

Grease Monkey
3005 5th Street West, Lehigh Acres, FL
33971, United States

Hours

Reviews

4.6
1,124 reviews
5 stars
931
4 stars
91
3 stars
21
2 stars
20
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many praised the friendly and efficient staff, several reviews highlighted poor communication and unprofessional behavior from some employees.

Service Speed

Most customers appreciated the quick service, often noting that oil changes were completed in a timely manner.

Quality of Work

There are concerns regarding the quality of work, with some customers reporting issues such as oil leaks and improper checks on vehicle conditions.

Pricing

Customers expressed mixed feelings about pricing; while some found it reasonable, others felt it was too high for the services provided.
  • AD
    AndreaRose DriscollMartinez
    Feb 13, 2026
    5.0
    Very pleasant experience with the team here!! Thanks for being so quick and so nice 😊
  • DG
    David Roman Gonzalez
    Feb 13, 2026
    5.0
    Great fast service by both mechanics and customer service personal alike. Thank you for a job well done
  • KK
    Katherine Kleinmann
    Feb 13, 2026
    5.0
    Ardura (cashier counter) I'm sure I'm spelling her name wrong. She was sweet and very efficient. If I owned a business I would hire her!
  • DD
    Dayana
    Feb 13, 2026
    5.0
    Alby fue excelente !!!es la mejor en servicio al Cliente fue muy profesional y paciente conmigo por demás al ser bilingüe ayuda muchísimo a las personas que no hablamos inglés
  • LC
    Lilianne concepcion
    Feb 6, 2026
    1.0
    I went in for an oil change. While the service itself was very fast and the oil change was done properly, the customer service was extremely poor. When I arrived, I got out of my car and was told to open the hood, but no one explained the process or where I was supposed to wait. One employee stood in front of me without saying anything, did not make eye contact, and I had to ask what I was supposed to do. I asked if I could sit inside, and she said yes, but again with no explanation. Once inside, no one gave me any information. I had to ask about everything, including when and how to pay. Later, another employee came in and asked for my information, but instead of speaking directly to me, she spoke to her coworker so the coworker could relay the information to me. There was no eye contact, and when she took my ID, she threw it onto the counter, which felt very disrespectful. There was little to no communication, and the attitude was rude and unprofessional. The oil change itself was quick, but the customer service was terrible. This is something they really need to improve. Personally, I would not return.

Brand Certified Facts from Grease Monkey

Grease Monkey partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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